Technology Support Technician wanted at UNC Asheville (1470 hits)
This position provides technical support, consultation, and training to the UNC Asheville campus community across a variety of technologies. Typical areas of support include client hardware, operating systems, applications, printers, and networking. Examples of technologies supported on the UNC Asheville campus include Windows PCs, Macs, Android and iOS tablets and mobile devices, Google Apps, Moodle, and Mahara.
Support is offered via the ITS Help Desk, phone, email, chat, remote control, and on-site. Each technician has some scheduled hours staffing the ITS Help Desk as well as more flexible hours in the field resolving service requests. This position also plays a significant role in the annual Client Technology Refresh Program which annually replaces ~25% of the 1600 computers across campus.
Supported clients include UNC Asheville students, faculty, staff, volunteers, and visitors with a wide range of technical knowledge and skill levels. This position is highly visible and active on campus and often serves as the first point of contact for the campus community into the IT group, therefore excellent customer service and communications skills are very important.
UNC Asheville is an Affirmative Action/Equal Opportunity Employer.