Home > Career Content > Post Content

Become a CBRE Customer Service Representative! Apply today... (3911 hits)

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.




ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.

Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.

Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

Contacts customer for additional information and communicating the steps in the work order process.

Runs, reviews, and distributes various customer service reports as necessary.

May generate and dispatch service request work orders for completion by vendors.

May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.

Provides informal assistance such as technical guidance and/or training to co-workers.

Other duties may be assigned.


SUPERVISORY RESPONSIBILITIES

None


Click this link to view and apply for this job!
Posted By: Elly Moss
Tuesday, October 23rd 2018 at 2:31PM
You can also click here to view all posts by this author...

Report obscenity | post comment
Share |
Please Login To Post Comments...
Email:
Password:

 
More From This Author
Do you think it's weird to rep HBCU culture
#MeToo founder Tarana Burke visits FAMU on HBCU Tour
Annual Charity Crab Feast featuring the HBCU Scholarship Challenge
Hennessy Makes Multi-Million Dollar Commitment to Support African Americans in Leadership Positions
Urban One Founder Cathy Hughes Inducted Into NAB Broadcasting Hall of Fame
Are you ready to answer the call?
Eating Seasonally
Howard releases 2019 football schedule featuring Harvard on the road
Forward This Career Article Entry!
Career Content Home
Sponsored Content Create an Ad
Follow Us!
Link To Us!
Do you have a website? Link to HBCU Connect!