The Impact Coordinator will join Y2Y at an exciting inflection point. Based on two years of successful programming at Y2Y Harvard Square, we’ve crafted strategic priorities to continue learning while growing our impact. We are looking for someone to lead Y2Y’s data collection, using our salesforce instance, and program evaluation processes, and support shelter programming. Additionally, a substantial component of this role will be to support student leaders in each of these two areas. We are a small team with fluid responsibilities, and a good candidate should be willing to take on projects outside of the direct scope of this role, will be detail-oriented, and ready to learn quickly.
Support Y2Y’s “pathways” programming, serving as a support to student leaders and a contact with external partners
Implement outcomes from our theory of change process
Facilitate organizational data analysis and maintain Y2Y’s data-driven, iterative organizational and programmatic approach
Support Y2Y’s student leaders in areas of “Pathways” Programming and Data
Work on special projects as they arise
Support co-founders with the preparation of content for stakeholder engagement, meetings, presentations, etc.
Serve as Y2Y's Salesforce Administrator which includes maintaining system configuration and managing Y2Y's custom-built "Shelter App" as well as fundraising systems (more details on salesforce specific responsibilities below)
Salesforce Specific Responsibilities
Manage Salesforce user security settings - licenses, profiles, roles, and permissions
Provide help desk support for Salesforce users, which include students, on issues including login issues, functionality, navigation, custom app, and analytics support
Develop intuitive reports and dashboards to support analysis, program evaluation, and data quality monitoring
Manage contracts and relationships with Salesforce, other technology vendors, and consultants
Qualifications & Requirements Required Position Qualifications
Dedication to ensuring that all young adults have a safe place to rest, grow and lead
Capacity to work both independently and collaboratively as well as very strong organization skills, orientation to detail, and sense of self-direction
Excellent communication skills in both written and oral formats
Excellent interpersonal skills, including the ability to communicate effectively and professionally with executive staff and board members and to build productive relationships with all donors and other organizational partners.
Certified Salesforce Administrator within 30 days of start date
Preferred Position Qualifications
1+ years experience working with Salesforce at a non-profit or similar organization, preferably using NPSP version 3 (household account model)
Aptitude for technology with demonstrated experience building Excel models or other "calculation-based" tools (pro formas, etc.)
Experience building workflow rules, flows, and process builders in Salesforce
Experience managing websites, third-party applications, and integrations
Proficiency in Microsoft Office Suite
Program management experience
Appreciation of student leadership and demonstrated commitment to public service
Y2Y Network Overview
Y2Y Network is building a movement of student-led shelters to interrupt the cycle of homelessness for a generation of young adults. At Y2Y Harvard Square, our pilot site, we employ a youth-to-youth model to provide a safe and affirming environment for young adults ages 18 to 24 experiencing homelessness. Y2Y guests work with service providers, other youth experiencing homelessness, and student volunteers to create sustainable pathways out of homelessness and develop skills for long-term success. Y2Y provides opportunities for both guests and volunteers to become the next generation’s leading advocates for youth-driven solutions to homelessness.
Y2Y Harvard Square opened in December 2015 to address a critical community need, the lack of beds for young adults experiencing homelessness. Before Y2Y’s founding, there were only twelve beds in all of Greater Boston specifically for youth. Y2Y catalyzed the Cambridge and Boston community to develop and build an innovative, student-run model that provides very safe and low-cost shelter to young people. Y2Y’s work has been featured in the Boston Globe, National Public Radio, The Huffington Post, and NowThis. It has been selected to join the portfolio or has been incubated by MassChallenge, The Draper Richards Kaplan Foundation, the Harvard Innovation Lab, TUGG, and the New England Business Association. Y2Y’s co-founders Sam Greenberg and Sarah Rosenkrantz have been recognized as Forbes 30 under 30, and Honorable Mention for the Boston Globe Magazine’s Bostonian of the Year.
Y2Y’s Core Values:
Dignity: Dignity is for everyone. We believe everyone deserves to feel pride and self-worth, and we are committed to ensuring that all people are treated with the utmost respect and kindness.
Safety: Our priority is to maintain an environment where everyone, including all our guests and volunteers, feel completely safe. We continually strive to ensure not only their physical safety, but their emotional safety as well. This is a space of comfort and trust.
Adaptability: We never stop growing and improving. Quantitative and qualitative surveys and assessments allow us to continually update and adapt our programming to ensure that we are providing the absolute best service possible.
Collaboration: Everything we do is a team effort, from day-to-day operations to advocacy and leadership. We thrive on a connected environment, bringing together the unique skills of expert service providers, community members, local institutions, motivated students, and talented young adults experiencing homelessness to achieve meaningful goals and create positive change.
Affirmation: We are open to all lived experiences and strive to create a non-judgmental, open, and affirming space for young people of all gender identities and sexual orientations.