Advertising/Marketing/Public Relations, Information Technology, Executive Management
Consultant, UX #50351
As a consultant on the User Experience (UX) Team, you will be focused on driving holistic, human-centered solutions across a wide range of projects at Nationwide. You will be responsible for helping the business identify and define problems and opportunities, prioritize and set direction, and give definition around abstract concepts moving from vision to action.
Using your expertise in user-centered research methodologies, particularly generative and exploratory, you will provide thought leadership and partner closely with clients as you plan, develop and execute research and deliver actionable insights. Your ability to think strategically, have a deep understanding of user and business needs, synthesize information, and tell a compelling story will be key to your success.
You should be passionate about defining problems, creating experiences that help people, and being a tireless advocate for the end user while also cultivating that same passion in your fellow UX team members and inspiring them to deliver the same high-quality work.
Oversee the User Experience Team deliverables and methodologies to ensure they align with and meet business and user goals.
Plan, initiate and lead research, client presentations, workshops, and discussions.
Use critical thinking techniques to move thoughts and discussions from broad to specific.
Communicate experience principles to all parts of the business and apply these principles to your rationale.
Clearly understand the business space, audiences and phases in the customer journey.
Champion a customer experience approach, when appropriate, to better understand how digital experiences can support and enhance cross channel experiences.
Help define specific product features by integrating inputs from a wide range of sources including qualitative and quantitative research.
Discover insights across industries and categories that drive our clients to success.
Influence the direction and quality of work via thought leadership and mentoring.
KEY SKILLS AND EXPERIENCE
Business strategy collaboratively work with clients to identify and frame the business problem/challenge and connect business objectives to actionable customer insights.
Insight- ability to read between the lines and distil disparate sources of information into a crystal clear, inspiring story rich with insights
Facilitation- establish valued and trusted relationships across departments; facilitate a collaborative process, internally and externally, while keeping the customer experience at the heart of the process. Align stakeholders across multiple operational functions toward a common vision.
Qualifications & Requirements
Highly successful problem solver that is organized, detailed and extremely collaborative
Highly competent and comfortable with the range of quantitative and qualitative methodologies, tools and techniques
Passionate, positive and capable of making incredibly complex things simple
Strong communication, presentation, and creative challenge-solving skills
Ability to work independently, while escalating issues as necessary
Deep understanding of the user experience landscape one that draws on your knowledge of generative and evaluative research, information architecture, interaction design, visual design, content strategy and your understanding of the possibilities and limitations of technology
Be comfortable with and have experience in planning, facilitating and participating in opportunity workshops, brainstorming activities, and other idea-generating team sessions
Deep expertise and practice of the fundamentals in a number of research methodologies, especially ethnography and contextual inquiries and be able to identify the right methodology given the learning objective
Ability to analyze and synthesize qualitative and quantitative information and present the results to stakeholders, translating those insights into meaningful, actionable design criteria, business strategies and/or artifacts
Ability to switch easily between different projects, and flexibility to handle a rapidly changing environment while delivering quality results
Strong project management skills, with ability to prioritize and manage multiple, parallel projects to deadline in a fast-paced environment
Seeking candidates with 8+ years of experience in synthesizing and evangelizing complex research studies, user experience design and/or related field
Bachelors or advanced degree in Cognitive Sciences, Human Computer Interaction (HCI), Human Factors, Anthropology, or related fields
REPORTING RELATIONSHIPS: Reports to Director/AVP/VP. May have direct reports based on organizational structure. May be responsible for virtual/project teams.
CORE JOB DUTIES & RESPONSIBILITIES
1. Provides top level consultation in user experience design to support the company's overall product goals and objectives. Delivers on the implementation of user experience project plans.
2. Viewed as an expert in user experience design to support superior customer experiences.
3. Identifies opportunities for leveraging user experience design methodologies in pursuit of other key objectives including business goals and strategies.
4. Provides expert consultation in identifying and executing strategic user experience design partnerships.
5. Supports the evaluation of success in meeting user experience goals of effectiveness, efficiency and satisfaction.
6. May oversee a variety of collaborative relationships with business leaders, project leaders, vendors, etc. Provides consultation on service evaluations regarding a variety of outside consulting service vendors.
7. Acts as a source of user experience design expertise for direction, mentoring, and guidance for less experienced staff. Sought as a resource for resolution of the most complex user experience design problems.
8. Acts as a source of expertise in one or more user experience design functions: interaction design, visual design, creative technology, user research, content, user experience strategy, etc.
9. Performs other related duties as assigned.
Education: Undergraduate studies in business administration, marketing, human-computer interaction, psychology, graphic design, communications or related field. Advanced degree preferred.
Experience: Typically 8-10 years experience within the field of user experience design. In-depth knowledge of the insurance/financial services industry and its products and services preferred.
Knowledge: Broad knowledge of company products/service, and marketing strategies preferred. Expert knowledge in user experience design best practices.
Skills/Competencies: Excellent communications skills (written and verbal). Clear user experience design focus; familiarity with emerging technologies and the ability to integrate new technologies to user experience designs. Strong interpersonal skills; ability to work effectively independently and collaboratively as part of a team. Strong project management skills; ability to perform well on multiple concurrent projects while working under tight timelines. Strong research, analytical, and troubleshooting skills.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Overtime Eligibility: Exempt (Not Eligible)
Working Conditions: Normal Office Environment. Extended work hours may be necessary during work periods of heavier volume of work. Travel required as necessary.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.