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Job Title: Outreach Specialist, E.D.G.E., bilingual
Company Name: College of the Desert
Location: , CA US
Position Type: Full Time
Post Date: 09/12/2018
Expire Date: 11/16/2018
Job Categories: Advertising/Marketing/Public Relations, Computers, Software, Customer Service and Call Center, Education and Library, Finance/Economics, Financial Services, Human Resources, Information Technology, Internet/E-Commerce, Sales, Transportation, Collegiate Faculty, Staff, Administration, Research & Development, Web Technology, Writing/Authoring
Job Description
Outreach Specialist, E.D.G.E., bilingual

Outreach Specialist, E.D.G.E., bilingual

Job Type: Staff
Department: EDGE / First-Year Experience

Basic Function:

College of the Desert is located in Palm Desert, California, the geographic center of the beautiful Coachella Valley. Nestled among the backdrop of the Santa Rosa and San Jacinto mountains in eastern Riverside County, the Coachella Valley is a resort community that offers over 100 golf courses and a wide array of outdoor activities such as tennis, hiking, horseback riding, hot air ballooning, polo, bicycling, rock climbing and swimming.

Founded in 1958, this two-year public college serves over 400,000 residents of eight local cities and the students of the Palm Springs, Desert Sands and Coachella Valley school districts. College of the Desert offers certificates and two-year Associate of Arts and Associate of Science degrees.

The College serves over 15,000 students. College of the Desert is a federally recognized Hispanic Serving Institution (HSI), with almost 70% of the student body identifying as Hispanic. The Coachella Valley community recently passed a $577 million bond measure, allowing for College of the Desert to improve its current facilities and expand its campus locations. These improvements and expansion will assist with College of the Desert's goals of providing an education to students inside and outside of the Coachella Valley.

The EDGE/plEDGE office is comprised of eight employees that provide outreach and support to incoming and current COD students. As an EDGE Outreach Specialist, you will work closely with the EDGE team to provide outstanding customer service to all students, attend outreach events to promote the college and the EDGE/plEDGE programs, and support new and continuing students to ensure their success at College of the Desert.

Under the direction the Director/Coordinator, schedule and perform specialized duties related to outreach, recruitment, application, admissions, registration, financial aid, and other program services; provide work direction in related areas to assigned staff/student assistants. Provide general information and guidance to campus staff and general public regarding college policies procedures, and programs; prepare and maintain a variety of statistical records and reports related to assignment; communicate clearly and concisely, both orally and in writing in English and Spanish; and perform general clerical duties.

Bargaining Unit Position, Range 9
This position is 40 hours a week/12 months a year
The schedule is Monday - Friday, 8am - 5pm
Hours subject to change based on District need

Representative Duties:

  • Provide detailed information and make appropriate referrals to current and potential students regarding College regulations, admissions, financial aid, residency requirements, and student support services available on campus and in the community.
  • Assist students in completing admissions and financial aid applications; and to utilize the Colleges electronic and phone registration systems.
  • Provide general information to students and community members regarding the availability of specific majors, certificate programs, two- and four-year degree programs, and financial aid and scholarship opportunities.
  • Organize, schedule, and conduct outreach and recruitment activities at high schools, community agencies, and on and off campus sites; including conducting large and small group presentations. Arrange transportation, facilities, and refreshments as appropriate.
  • Represent the College and its related programs at various meetings, conferences, and community events as assigned.
  • Assist in the planning, scheduling, and delivery of orientation sessions, application and financial aid workshops, and campus tours.
  • Prepare and maintain a variety of files and records related to services and activities; maintain student records and documentation to ensure accurate tracking of progress; assist in compiling and entering data and preparing comprehensive reports.
  • Assist in designing, preparing, and distributing outreach materials; including using computer graphics software and maintaining Web pages.
  • Establish and maintain cooperative working relationships and good customer service with students, staff, faculty, and the general public.
  • Perform general clerical work; prepare a variety of documents and forms; answer telephones; greet students, staff, faculty, and general public; and schedule appointments.
  • Assign, train, supervise, and review the work of assigned student workers. Attend and participate in professional development activities as assigned.
  • Perform related duties as required.

Minimum Qualifications:

Any combination equivalent to an two years of college-level coursework with a C or better; two (2) years of increasingly responsible work experience including marketing in an educational setting or student service area; communicate clearly and concisely, both orally and in writing in English and in Spanish.

Preferred Qualifications:

Knowledge of:
Knowledge of: Mission, goals, and objectives of the college and its programs; district policies and procedures regarding outreach, recruitment, admissions, registration, financial aid and other program services; available institutional and community resources; public speaking and presentation techniques; applicable district, state and federal laws and regulations; confidentiality rules and procedures, especially with regard to FERPA; data collection and basic research principles and practices; record keeping techniques; telephone techniques and professional etiquette; diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students; modern office practices, procedures, and equipment including computers and applicable software applications such as word processing, spreadsheets, e-mail, and databases; interpersonal skills using tact, patience, and courtesy; principles and practices of providing training, work direction, and guidance to student workers; correct English and Spanish usage, grammar, spelling, punctuation, and vocabulary.

Ability to:
Ability to: Perform a wide variety of specialized duties related to the outreach, recruitment, admissions, registration, financial aid and other related program services; prepare and give oral presentations to current and potential students and other members of the public at high schools and other community locations; understand, interpret, and follow direction related to administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances; respond to requests and inquiries from students, staff, or the general public and provide appropriate referrals; develop and maintain appropriate outreach materials; maintain current knowledge of related fields; compile and analyze data related to assigned functions and prepare related reports; maintain filing and record-keeping systems; compose and prepare correspondence and memoranda; plan and organize work to meet schedules and changing deadlines; operate a variety of office machines and equipment including computers, typewriters, calculators, copiers and fax machine and related software such as word processing, spreadsheet, and e-mail, and database applications; work under pressure with frequent interruptions and a high degree of public contact by phone or in person; work independently and effectively in the absence of supervision; exhibit sensitivity and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students; communicate clearly and concisely, both orally and in writing in English and Spanish; establish and maintain effective working relationships; bend at the waist, kneel or crouch to file materials; sit or stand for extended period of time; lift 25 pounds.

Physical Demands:
Working Conditions:
Full Time/Part Time: Full Time
Weekly Working Hours: 40
Work Schedule & Hours: Monday - 8:00 am - 5:00 pm, Tuesday - 8:00 am - 5:00 pm, Wednesday - 8:00 am - 5:00 pm, Thursday - 8:00 am - 5:00 pm, Friday - 8:00 am - 5:00 pm
Salary Schedule Range: $20.53 - $28.89
Specific Departmental Needs: Bilingual: English and Spanish

Posting Number: 18-552
Number of Vacancies:
Desired Start Date:
Position End Date (if temporary):
Interview Date: 10/17/2018
Posting Open Date: 09/07/2018
Posting Close Date: 9/30/2018
Open Until Filled: Yes

Special Instructions to Applicants:
  • Resume: Must include length of employment (month/year start & end dates) for each employer.
  • Cover Letter: Please address how you meet the minimum requirements for this position and any special qualifications you possess.
  • List of Professional References: References should include at least two supervisors and two colleagues. Please include name, title, email, and current phone numbers for all four references. Letters of recommendation will not be accepted in lieu of the required List of Professional References.
  • College Transcripts: Diplomas will not be accepted in lieu of the required transcripts.

To apply, visit https://cod.peopleadmin.com/postings/2838

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Company Name: College of the Desert
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