Customer Service and Call Center, Education and Library, Collegiate Faculty, Staff, Administration, Executive Management, Logistics
Assistant Manager, Mail & Package Srvs Job Description
Reporting to the Manager, Mail & Package Services, this position will assist with managing the activities of a large mail and package distribution operation over four distinct locations in the receipt and distribution of mail and packages to the University community of students, faculty and staff with a strong emphasis on customer service.
Assist with the supervision of all bargaining unit employees, responsible for the delivery of student mail and packages including training, implementation, troubleshooting and daily oversight of the use of SC Logic for package delivery.
Assist with overseeing function and reporting of automated parcel lockers to insure maximum use and increase team efficiency.
Assist Manager, Mail & Package Services with follow up on customer service issues.
Continuous monitoring of new Postal regulations and rates to insure both compliance and cost savings to the University is crucial. Work in conjunction with Residence Life, Procurement as well as the student population to identify procedures for streamlining and enhancing operations. Work in partnership with the Director and Manager to set goals and objectives for the Mail Services Operation.
This position will assist in the review and analysis of productivity, staffing and operations reports including the implementation of all changes in procedures, equipment use, and schedules to increase and promote efficiency.
Supervisory duties including employee scheduling, hiring, providing feedback and worker safety. Backs up the manager when necessary.
Prepares weekly/monthly reports of performance within the package delivery system
Monitors USPS regulations and implements necessary procedures to ensure compliance
Exceptional customer service is the goal, this position often requires tact and diplomacy to satisfy our broad range of constituents.
While performing essential functions of this job, employee is regularly expected to visit multiple locations on a daily basis.
May be required to augment counter service during peak times.
Salary range $50,000-$62,000
Knowledge of postal and federal policies, statutes, procedures and regulations is essential, as is experience with supervisory practices and principles. Strong experience with computer programs, such as SC Logic or equivalent and Business Manager reporting tools is critical. Familiarity with hand held devices and cloud base programs is essential. This position requires an individual with strong communication skills and a background demonstrating outstanding customer service expertise.
An Associate's Degree or equivalent experience is required. A valid driver's license is mandatory.