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Job Title: Advance Medical Support Assistant
Company Name: Veterans Affairs, Veterans Health Administration
Location: Charleston, SC
Position Type: Full Time
Post Date: 09/12/2018
Expire Date: 11/11/2018
Job Categories: Agriculture, Forestry, & Fishing, Finance/Economics, Financial Services, Healthcare, Practitioner and Technician, Human Resources, Information Technology, Insurance, Medical, Writing/Authoring
Job Description
Advance Medical Support Assistant

The Advanced MSA verifies eligibility and entitlement for benefits of all applicants using various methods to include income assessments, DD-214, computer hospital inquiry (HINQ), Veterans Information Solution (VIS), and other means such as communications with VA Regional Offices. The Advanced MSA monitors enrolled Veterans on a regular basis and ensures financial assessments, co-pay tests, demographics updates, and insurance information are updated and completed within the established guidelines. The Advanced MSA is responsible for interacting with Bed Central staff during regular business hours, processing admission requests and verifying eligibility status. The Advanced MSA is responsible for serving as the POC for the Temporary Lodging program (Hoptel) and coordinating Hoptel accommodations for Veterans traveling to the facility for medical procedures.

Work Schedule: 8:00 a.m. - 4:30 p.m. Monday - Friday

Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Experience. Six month of experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
    Education. One year above high school; or
    Combination Experience/Education. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
  • Language Proficiency. Proficient in spoken and written English
  • Grade Determinations:
    GS-6 Advanced MSA
    One year of experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.

    One year of experience equivalent to the next lower grade level (GS-5). At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre authorization requirements for specific coverage (i.e. TRICARE, sharing agreements, etc.). Candidates must demonstrate the KSAs below:

    1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

    2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.

    3. Advanced knowledge of the technical health care process as it relates to access to care.

    4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

    5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

    6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

    References: VA Handbook 5005/53 PART II APPENDIX G45 MEDICAL SUPPORT ASSISTANT Qualification Standards. This can be found in the local Human Resources Office.

    The full performance level of this vacancy is . The actual grade at which an applicant may be selected for this vacancy.

    Physical Requirements: The work of the positions is primarily sedentary and requires no special physical demands. It may involve some walking, standing, bending, or carrying of light items. Concentration and sustained performance under prolonged stress is required because of the time factors involved with completion of work. Work involves extended periods of keyboarding.



None

To apply for this position, you must provide a complete Application Package which includes:

  • 10-2850c
  • Resume
  • SF-50


VA Form 10-2850c Application for Associated Health Occupations can be found at: http://www.va.gov/vaforms/search_action.asp?FormNo=2850&tkey=&Action=Search.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's.

  • Cover Letter
  • DD-214
  • OF-306
  • 10-2850c
  • Other Veterans Document
  • Resume
  • SF-15
  • SF-50
  • Transcript


Qualifications & Requirements
Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Experience. Six month of experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
    Education. One year above high school; or
    Combination Experience/Education. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
  • Language Proficiency. Proficient in spoken and written English
  • Grade Determinations:
    GS-6 Advanced MSA
    One year of experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.

    One year of experience equivalent to the next lower grade level (GS-5). At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre authorization requirements for specific coverage (i.e. TRICARE, sharing agreements, etc.). Candidates must demonstrate the KSAs below:

    1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

    2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.

    3. Advanced knowledge of the technical health care process as it relates to access to care.

    4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

    5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

    6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

    References: VA Handbook 5005/53 PART II APPENDIX G45 MEDICAL SUPPORT ASSISTANT Qualification Standards. This can be found in the local Human Resources Office.

    The full performance level of this vacancy is . The actual grade at which an applicant may be selected for this vacancy.

    Physical Requirements: The work of the positions is primarily sedentary and requires no special physical demands. It may involve some walking, standing, bending, or carrying of light items. Concentration and sustained performance under prolonged stress is required because of the time factors involved with completion of work. Work involves extended periods of keyboarding.



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Contact Information
Contact Name:
Company Name: Veterans Affairs, Veterans Health Administration
Phone Number:
Fax Number:
Contact Email:karen.graham-battle@va.gov
Website:http://www.ecentralmetrics.com/url/?u=432011019325%2D254&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D351541
Company Description:

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