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Evening Access Services Assistant Boston College Introduction
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,150 full-time undergraduates and 4,420 graduate and professional students. Ranked 31 among national universities, Boston College has 758 full-time and 1,096 FTE faculty, 2,750 non-faculty employees, an operating budget of $956 million, and an endowment in excess of $2.2 billion.
Working as part of a team that provides high quality customer service at the O'Neill Library's main circulation desk, the Assistant is expected to addresses users' questions and issues promptly and professionally. The incumbent is required to interpret and convey library policies and procedures, which ensures that users receive consistent and reliable information. The Assistant is also responsible for performing all types of circulation related transactions including the checking out of library materials, processing returned items, placing holds, and renewing items.
Being one of the two staff members who provide library services overnight, the Assistant plays an integral role in shaping a positive relationship between the library and its patrons. When facilities related emergencies or user behavioral issues arise, the Assistant serves as the point person with campus police and auxiliary services. The Assistant also supervises and monitors the work of student employees during these hours.
As member of the Interlibrary Loan team, the Assistant is responsible for fulfilling Boston College stakeholders' requests for materials not owned by Boston College. The Assistant must thoroughly understand ILLiad's functionality (ILLiad is the software used to process interlibrary loan requests). S/he must also have advance research skills to locate materials not owned by Boston College, including rare and hard to find materials. The Assistant's ability to communicate with patrons and colleagues from Boston College libraries as well as from other institutions in a timely, courteous and effective manner is key to ensuring that patrons receive academic materials that are critical for their research.
35 hour week
Academic year hours (Sept-May) Sunday - Thursday 11pm - 7am Hours do change over summer months and semester breaks
Full-Time Equivalent Hiring Range: $34,050 to $42,550; salary commensurate with relevant experience.
Required: High School Diploma
Demonstrated commitment to customer service
Excellent verbal and written communication skills
Ability to work collaboratively in a team based environment
Ability to communicate with faculty, students and staff
Experience working in an academic library in a public services position • Experience with the OCLC ILL subsystem and interlibrary loan borrowing, lending, document delivery or circulation in an academic library; system
Ability to manage multiple tasks at one time
Boston College conducts background checks as part of the hiring process.
Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at http://www.bc.edu/offices/diversity.