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Job Title: Workplace Experience Coordinator
Company Name: CBRE
Location: Cleveland, OH
Position Type: Full Time
Post Date: 03/28/2020
Expire Date: 04/07/2020
Job Categories: Administrative and Support Services, Architectural Services, Computers, Software, Construction, Mining and Trades, Customer Service and Call Center, Education, Engineering, Finance/Economics, Financial Services, Government and Policy, Healthcare, Other, Healthcare, Practitioner and Technician, Hospitality/Tourism, Information Technology, Insurance, Restaurant and Food Service, Warehousing, Collegiate Faculty, Staff, Administration, Executive Management, Medical
Job Description
Workplace Experience Coordinator


Two Institutions, One Ambitious Goal: Transform Global Health Care:

Case Western Reserve University and Cleveland Clinic are building the future of healthcare with the Health Education Campus of Case Western Reserve University and Cleveland Clinic (“HEC”). The Sheila and Eric Samson Pavilion will welcome dental, medical, nursing, and physician assistant students to a space expressly designed to advance inter-professional education.

"For health care workers to work well together, they need to learn together. They need to take classes together, study together, eat and 'hang out' with each other."

— Barbara R. Snyder, President, Case Western Reserve University

Starting with a 21,600-square-foot atrium that includes dining, the entire building actively encourages interaction. From shared lounge and study areas to classrooms planned around group work, the building provides faculty and students constant opportunities for informal interactions — as well as joint courses and other academic activities. The conference center, which features a 7,000-square-foot auditorium and 4,800-square-foot lecture hall, will further encourage collaboration and innovation.

The HEC was designed by world-famous architect Lord Norman Foster (Foster + Partners of England) and is a $515 million, 485,000 square foot building on an 11-acre site. His credits include some of the world's most impressive and astonishing contemporary buildings and structures, including the bone-thin Millau Viaduct in France; the renovated Reichstag in Berlin, whose glassy dome has become a symbol of transparent government; and the HSBC Tower in Hong Kong, which displays its elegant, earthquake-resistant steel structure outside its glass skin.

Case Western Reserve University and Cleveland Clinic have formed a joint venture and CBRE is privileged and honored to be selected to manage this state-of-the-art two-building campus and to ensure the highest occupant experience for the students, faculty, and visitors from around the world. Our Client is a joint venture of multiple owners with multiple buildings. The buildings are designed with some of the most technologically advanced MEP/BAS systems to maximize efficiency and occupant comfort.

Cleveland Clinic/CWRU Health Education Campus Video: https://youtu.be/KAHHLtKBdx8


The CBRE Team is led by the Managing Director who is responsible for overall client relationship management, facilities operations, and the campus experience. Reporting to the Managing Director is the Chief Building Engineer Supervisor and the Campus Experience Manager. The Chief Building Engineer Supervisor will be responsible for running and managing the facilities management team for both buildings and the Campus Experience Manager will be responsible for the occupant/visitor campus experience.


This position is responsible to support and coordinate activities related to delivery of workplace experience services for clients, where offered, including administrative support for teams managing and directing services. Services may be directly performed by the company, or third party service providers in collaboration with this position.


Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to:
Reception / Switchboard
Conference & Meeting Room Management
A/V Support
Meeting & Event Management
Community Programs
Workplace Coaching & Onboarding
Food Services
Parking & Commute
Bicycle & Local Shuttle
Supported Employment
Company Store
Pet Programs
Document Services
Mail Services
Record Archiving
Office Supply Management
Moves, Adds, Changes
Furniture Management
Space Reset
Workplace Onboarding

Assists the Workplace Experience leadership team with general administrative support including invoice processing, travel arrangements, expense reporting, etc. Requests building and/or equipment services as needed.

Provides administrative support for Workplace Experience team as directed, including expense management, meeting coordination, office and workplace experience equipment care, and supply management.

Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines.

Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.

Ensures all billings for business services are invoiced and billed as required.

Attend, move meetings and coordinate all moves with client contacts.

Responds to customer requests and complaints regarding Workplace Experience services.

Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.

Administers Workplace Experience team member and third party service provider on-boarding process, including new employee orientation, training, equipment and software ordering.

Assists in the completion of the office Business Continuity plan.

Performs other duties as assigned.


No formal supervisory responsibilities in this position.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


HS Diploma or GED required. A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.



Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.


Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.


Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.


Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key.

Physical ability to assist with warehouse operations. Able to lift 50 lbs.


Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.


1. Complete at a satisfactory level all required and assigned HSE training
2. Follow all activity policies and procedures, including all HSE related requirements at all times
3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any condition which you feel could result in an accident or injury and / or stop work if required

In addition:
1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment
2. Maintain and wear at all times required appropriate personal protective equipment (PPE)
3. Apply appropriate material handling techniques at all times,
4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so

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Company Name: CBRE
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