Customer Service and Call Center, Finance/Economics, Financial Services, Human Resources, Information Technology, Insurance, Sales, Quality Control, Research & Development
Director, Workplace Services
We are looking for a Director, Workplace Services to join our team in Santa Monica, California. This position will be a trusted advisor and strategic partner to our client, a growing technology and camera company. This role will be responsible for solutioning and delivery of all workplace services – workplace concierge, engineering, mail services, reception and meeting & event management – across the U.S. and Canada. This role will report into the Alliance Director and manage a team of 35 people.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Directs workplace services and facilities management staff to deliver service levels within the prescribed budget to the client.
Reviews client's strategic plans and determines appropriate staffing levels to meet expectations; provides direction on personnel management, including recruitment of talent, performance management, and financials.
Reviews capital project and operating budget reports for multiple properties. Creates action plans to improve financial position(s).
Remains informed about developments within the Workplace Services industry, and networks with in- company subject matter experts to bring world class solutions to bear for the client.
Manages negotiations for contract services; Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.
Reviews various workplace services reports. Meets with client management team and appropriate departments to discuss and resolve any discrepancies.
Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Workplace Services teams and clients.
Ensures safety standards are met by those delivering workplace services; whether company employees or third-party service providers.
Reviews business continuity plans on a semi-annual basis and conducts testing as required.
Other duties may be assigned.
Manages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree required. Minimum of eight years of related experience and/or training. Prior supervisory& customer service experience required.
CERTIFICATES and/or LICENSES
Facility Management certification preferred. Driver's license may be required.
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees department budget.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and/or ABILITIES
Intermediate skills with Microsoft Office products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Intermediate skills with Google products including Google Calendar, Drive, Docs, Sheets, Slides, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
Best candidates will have a genuine interest in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key.
Working knowledge of architectural, electrical, and mechanical systems. Working knowledge of leases, contracts and related documents.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company.
Complete at a satisfactory level all required and assigned HSEtraining
Follow all activity policies and procedures, including all HSE related requirements at alltimes
Participate in all HSE related programs & activities as required, including incidentinvestigations, interviews, auditing and assessment,etc.
Report any condition which you feel could result in an accident or injury and / or stop work ifrequired