This is a very exciting time at Walgreens. We’re taking our products and services to the four corners of the world as part of the Retail USA division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. Walgreens Boots Alliance was formed through the combination of Walgreens and Europe’s Alliance Boots in December 2014, bringing together two leading companies with iconic brands, complementary geographic footprints, shared values and a heritage of trusted health care services dating back more than 100 years each.
Today, Walgreens is the neighborhood drugstore and retailer that makes health and happiness simpler, easier and within reach. And, we remain a trusted wellness provider offering convenient access to important health services such immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment.
Join us at Walgreens and find yourself at a place where innovation thrives and incredible career and growth opportunities await. We offer the chance to work in a truly supportive environment and be part of a progressive organization dedicated to the well-being of our customers, employees, and the communities we all call home.
The Organizational Learning Specialist is responsible for facilitating the learning of enterprise-wide programs; acting as a coach to district managers to reinforce operational program adoption and learning using key performance indicators and metrics. Uses standardized continuous improvement process and tools to identify gaps, implement solutions, and monitor progress to influence area-wide metrics. Partners with district management to recommend process improvement strategies and actions to mitigate risks, improve quality, reduce costs, and improve overall organizational effectiveness and capability. Acts as a change agent to enhance awareness and behavior adoption.
Delivers enterprise-wide programs at an area and district level and evaluates behavior adoption levels using evaluation and assessment tools.
Uses standardized continuous improvement process and tools to identify gaps, implement solutions, and monitors progress to influence area-wide metrics.
Recommends process improvement strategies and actions to mitigate risks, improve quality, reduce costs, and improve overall customer experience.
Supports change management initiatives to enhance awareness and behavior adoption.
Conducts training needs analyses using various methods, including surveys, metrics, feedback, and observation. Keeps abreast of internal and external resources for improving individual and team effectiveness. Provides recommendations to corporate, human resources manager and district leadership on results of the training needs analyses and delivers training programs to address those needs.
Works collaboratively with business areas to maximize the transfer of learning throughout the educational process. Acts as a coach to district and store leaders to reinforce operational program adoption and behavior change using key performance indicators and metrics Routinely reports back data, findings and progress to area and district management to ensure learning interventions continue to support and drive toward desired outcomes.
Utilizes independent thought and judgment in course delivery and localization, identifying and meeting learner gaps. Employs a variety of assessment methods to be used to measure the impact before, during and after training. Evaluation may include feedback forms, quizzes and assessments during training as well as post-training manager assessment and performance measurements. Supports the development of action plans to ensure transfer of learning and behavior adoption.
Bachelor’s Degree and at least 2 years of experience in Training, Facilitation, Project Management, Organizational Effectiveness, or Retail Management. OR High School Diploma/GED and at least 5 years of experience in Training, Facilitation, Project Management, Organizational Effectiveness, or Retail Management
Experience collaborating with internal and external resources to develop strategies that meet department goals within established timelines.
Experience providing customer service to internal or external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience in a business environment, Learning and Development or Human Resources organization.
Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing procedures to resolve problems.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
Willing to travel up to 50% of the time for business purposes (within city, state and out of state).
Bachelor's Degree in a related field such as human resources and learning and development.
Experience leading a team in a business environment.
Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
Knowledge of adult learning principles and methodologies.