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"HOT JOB": Mott Community College Manager - Enrollment Operations & Training

"HOT JOB": Mott Community College Manager - Enrollment Operations & Training
Posted By: Hija Chang on May 14, 2013


The Manager of Enrollment Operations & Training is responsible for day-to-day operations of Placement, Career Resource, Advising, and Counseling. This position will be expected to routinely answer questions, resolve issues and communicate updates for 25 full-time faculty and up to 75 part-time faculty in Counseling and Academic Advising. Additionally, this position is responsible for developing and maintaining a comprehensive, inclusive and current training platform for the Advising and Counseling staff. In order to be effective, a working relationship and knowledge of other Student Service departments, services, changes and updates is expected. They must stay abreast of technology and automation programs to increase the effectiveness of the enrollment process, and solicit training and profession development needs of the staff. Will also serve as the technological expert for the department and work with the Institutional Technical Support (ITS) department to troubleshoot Datatel issues or revise and create customized Cognos reports.



1. Bachelor’s degree or higher with a concentration in education or other related field such as business, leadership or administration.
2. Three years progressive experience in postsecondary education related to Student Services.
3. Three years of demonstrated leadership, team lead or supervisory responsibility. Can be concurrent with number 2.
4.



Evidence of effective use of computer technology usage in a student records database.
5. Possess professional technical expertise to assist with/coordinate troubleshooting activities of enrollment service systems. Should exemplify broad technical, analytical, and communication skills in research, troubleshooting, developing an improvement theory and implementation.
6. Possess high level of written communication skills, including drafts of department policies, brochures, handbooks, letters to students, summaries of projects and sections of the College catalog.
7. Possess high level of verbal communication skills, including daily contact with faculty staff and students that may require presentation at workshops, explanations of College policies and interpretations of student records.
8. Demonstrated work history of providing high quality, strong customer-oriented services including:
a. problem solving orientation
b. strong listening skills
c. history of coordinated work effort with extensive follow-through and follow-up
d. experience identifying customer needs
e. conflict resolution
9. Possess basic knowledge of terminology and national, federal and state regulations as they relate to financial-aid, admissions, registration and records.
10. Demonstrated commitment to customer service and ability to adapt to change in a growing environment serving diverse traditional and non-traditional students.


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