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Corporate Consultant Service Support
Corporate Consultant Service Support
The role holder is a central point of contact for the front office for KYC and onboarding requests, whereby completing requests that can be done or handing them off to the relevant execution team where appropriate. They will sit in region with the RM team to coordinate and track KYC activities, acting as a liaison linking the front office staff to the back office teams.
They will initiate the onboarding process for all new to bank and existing customers as well as act as a point of escalation in the onboarding process, ensuring that our client needs are being met while we are completing a robust risk review of the client.
The role holder will also act as a point of escalation during the periodic review process for all existing CMB clients. They will work closely with all internal stakeholders to resolve complex KYC issues, and to keep the process continually moving forward. They will collaborate with the front office to complete internal documents, and team up with the back office support to complete all cases in a timely manner.
The job holder contributes to the support of the Corporate Banking Managers and enables them to deliver the optimum contribution towards the Annual Operating Plan (AOP), improve client engagement, maximize operational efficiency, and allow the Front Office to spend more time with clients and grow income.
They will work closely with the RM team supporting delivery of a professional relationship management service to customers, prospective customers and professionals. The job holder is required to provide high quality service to his/her internal and external customers; taking ownership and completing all tasks in a timely manner. This supports the bank’s long-term strategy to lead business by establishing and maintaining long term relationships with businesses, treating customers fairly, identifying their needs, delivering solutions to meet those needs and providing an excellent customer service.
Impact on the Business
•Complete initial customer due diligence based on bank systems of record, existing document repositories and publicly available information to reduce the Bank's AML and regulatory risk
•Review business documentation and other additional information provided by the line of business to ensure customer files are up-to-date and in line with HNAH policy and CMB’s LOB procedures to reduce risk
•Maintain customer files by compiling available information and consolidating into CMB’s KYC system.
•Receive and coordinate new account opening for new and existing customer, including deposit accounts, credit deals, FX accounts, Money Markets, GTRF products
•Coordinate outbound global account opening requests
•Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships.
Customers / Stakeholders
•Maintain relationships with internal stakeholders in the Onboarding and Customer Due Diligence (CDD) services department, CMB’s front office, AML Compliance and other areas to help ensure the timely completion of customer due diligence reviews
•Act as a vital contact of the Bank for the client.
Leadership & Teamwork
•Maintain awareness of AML/BSA policy updates, procedural changes and updates in compliance guidance to ensure appropriate maintenance of customer documentation in accordance with policy
•Establish and develop close working relationships with pertinent country and Group offices and operational areas to ensure excellent customer service
•Establish and maintain excellent working relationships with the key HSBC stakeholders
•Strive to complete work to meet agreed deadlines
•Ensure effective and continuous dialogue within the front and back office teams.
•Act as an ambassador for the team and contribute fully to its development, effectiveness and success, Share knowledge, experience and best practices with RMs within and outside of immediate team and promote a collective culture to spread experience & best practice.
•Take a hands-on approach to coaching junior teams members
•Promote an environment that supports diversity and reflects the HSBC brand.
•Demonstrate courageous integrity
Operational Effectiveness & Control
•Ensure activities completed are in compliance with applicable internal policies and procedures and external regulations to protect Company and customer interests
•Resolve any/all identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.
•Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
•To implement the Group compliance policy locally by containing compliance risk in liaison with the Head of Group Compliance, Global Business Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.
•Complete other responsibilities, as assigned.
•While this is a business role, any position with a financial services compliance focus entails a high degree of regulatory and reputational risk, particularly with risks arising out of non-compliance with extensive and complex regulations specific to the business. Failure to comply with these regulations would have significant negative effects on relations with regulators and the reputation of the company with the public, as well as potentially resulting in regulatory impediments to mergers and acquisitions and significant regulatory sanctions, including material regulator imposed fines.
•Supporting the team to support the delivery of income and growth.
•Ensuring focus on delivering the requirements of the role and maintaining close links with stakeholders.
•Specifically, this role is involved in reviewing customer information and business documentation to assist in the creation and maintenance of KYC profiles for Commercial Banking customers
•The role is further defined by specific lines of business within commercial banking, such as large corporates, middle market enterprises and business banking, as well as by geographic region
•The position requires a thorough understanding of HNAH’s AML/BSA policy as well as their application through CMB’s LOB procedures
Management of Risk
•Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
•The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required to support the Best Place to Bank principles of Make Better Products, Sell Them Properly and Keep Them Sold.
•The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Additionally they will ensure they effectively manage Money Laundering, Counter Terrorist Financing, Fraud and reputational Risk
•This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
•Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
Observation of Internal Controls
•Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
•The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
•The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Compliance. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
•This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity.
•The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
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Qualifications & Requirements Knowledge
•Knowledge of the Bank’s structures, products and services
•Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
•Knowledge of international business and various industry sectors
•Appreciation of a client focused environment
•Minimum of five years proven and progressive commercial experience in the Commercial or Corporate Banking environment
•Bachelors degree in business, related field or equivalent work experience.
•Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering.
•Ability to interact with business customers at all levels
•Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
•Excellent time management, planning and organization skills
•Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
•Strong analytical, problem-solving, technical
•Experience in driving team and individual performance to achieve customer and financial targets
•Experience of working in an International Global Banking environment