Geek Squad Customer Service Agent
Our Geek Squad Customer Service Agent is responsible for answering, supporting and resolving Home Theater or Appliance delivery and installation issues with clients. Agents will interact directly with clients to resolve issues while partnering or transferring clients only when they are unable to solve an issue. The Customer Service Agent will provide exceptional call interactions with clients in all situations to ensure the best possible experience. Agents must demonstrate effective relationship building skills, polished communication and commitment to improving the client experience through NPS. Agents are expected to deliver resolutions to clients both internal and external in a timely and satisfactory manner. Be part of a team that puts people before all else and accounts for what comes next.
Qualifications & Requirements 1 year of customer Service experience
Available to work a flexible schedule to include nights, weekends, holidays, etc.
Possess strong written and verbal communication