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Job Title: Director of Residence Life
Company Name: The School of the Art Institute of Chicago
Location: Chicago, IL United States
Position Type: Full Time
Post Date: 11/06/2019
Expire Date: 01/06/2020
Job Categories: Education
Job Description
Director of Residence Life
Position Summary
Works closely with the Assistant Dean in managing the Residence Life program housing 1000+ on-campus students. Supervises three full-time professional staff members responsible for managing the educational component of the residence halls as well as the business and housing operations. Serves as a primary departmental contact and resource for on-campus student crisis management and directly manages individual student concerns. Oversees all educational aspects for residence hall staff including but not limited to creating and monitoring programming models, educational outreach and intervention for student artists living in an urban community, and RA committee work. Oversees all housing and business operations including but not limited to facilities upkeep and repair, billing and revenue, housing application processes, and assignments. Manages all professional staff selection in Residence Life. Serve as a student conduct officer for upper-level residence hall issues and some off-campus student violations. Assists in the creation of departmental budgets, works with staff to monitor budgets, and supports the annual revision of policies and procedures. Serve in the Deans On Call duty rotation approximately 1 week per month. Evening and weekend commitments should be expected.


Residence Life Department Leadership – Work collaboratively with the Assistant Dean to provide leadership and direction for the residence life program. Provide oversight/leadership for the following programs/activities: supervision of professional and student employees, residence hall community development model, residence hall budgets, student conduct tracking, contract, billing and assignments, facilities management, move-in and move-out, capital asset renewal and ordering, marketing, and summer programs.

Collaborate with the Assistant Dean and support their efforts with departmental assessment and learning outcomes, policy and protocol revision and development, risk management, and student success goals. Serve as department head in the absence of the Assistant Dean of Student Affairs; assist in policy review and revision.

Supervision – Supervise the three Assistant Directors of Residence Life. Provide on-going feedback through weekly 1:1 meetings; attend to their personal and professional development; conduct performance evaluations and discuss ongoing performance goals. Provide oversight and leadership through indirectly supervising the 2-3 Residence Hall Directors, the Housing Coordinator, Summer Programs Coordinator and 100 student staff employees.

Student Staff Training and Development - Oversee formal on-going leadership training and recognition programs for student residence hall staff which are developed, implemented, and managed by the Assistant Director of Residence Life for Education and Training; lead development and revision of a departmental training philosophy; facilitate and implement departmental learning objectives, outcomes and departmental expectations; coordinate logistical planning of training sessions; monitor all programming sessions to prevent program duplication; develop and implement program assessment and evaluation tools.

Student Issues/Crisis Management – Serve as a point person for Residence Life and Student affairs team to respond to critical incidents on campus; provide individualized response plan for students who have been identified as needing assistance. Work individually with students, parents, and other staff members to provide support for students who are in crisis.

Programming/Community Development – Oversee all residence education and programming efforts in the residence halls which are developed, implemented, and managed by the Assistant Director of Residence Life for Education and Training; lead department in creating co-curricular programming philosophies and models for residence halls; research and stay current on current programming trends in higher education; facilitate student leadership by responding to the personal, artistic and academic growth of all students at SAIC. Serve as a vital and functioning member of Student Affairs by assisting in the overall development and revision of a community development philosophy. Work with the residence life team to plan monthly floor meetings for residents of each building – creating the schedule and agendas.

Housing Operations/Facilities Management – Oversee all housing operations, business operations and facilities management for the residence halls which are developed, implemented, and managed by the Assistant Director of Residence Life for Housing and Summer Programs; lead department in creating procedures and polices; research current housing operations trends in higher education; guide effective use of the residence halls to best meet resident needs; guide the revision of student and resident contracts and leases. Work with Assistant Director of Residence Life for Housing and Summer Programs to plan large scale projects such as Move-In, Move Out, etc.

Student Conduct - Serve as conduct officer for upper-level conduct violations within residence halls and for off-campus students when appropriate; serve on conduct boards; Oversee all conduct processes for the residence halls in collaboration with Assistant Dean of Student Affairs for Student Support and Conflict Resolution which are implemented and managed by the Assistant Director of Residence Life for Conduct and Special Programs.

Budget Management – Supports the Assistant Dean in creating Departmental and Capital Asset budgets. Actively work with the Assistant Directors to ensure department spends budget appropriately and does not exceed budget; accurately project budget expenditures for departmental programs; reconcile budget with live-in professional staff for their respective buildings; train staff to ensure they are using online platforms for reconciliation properly; ensure staff know how to properly use credit cards and internal payment strategies; work with the Assistant Director of Housing and Summer Programs to ensure that our revenue billing is correct on a term basis and revenue projections are accurate on an ongoing basis; work with the Assistant Director of Conduct and Special Programs to ensure capital spending is appropriate does not exceed budget and projections are accurate.

Deans on Call - serve in the Dean’s On Call rotation to provide 24-hour support for Residence Life Professional Staff and off-campus students for approximately one day a week and 1 week per month. Recognize the residence halls are open 365 days a year: being on call during holidays should be expected. In order to provide an appropriate response to students during a personal or facilities crisis, the Director should be available, even when not on call, unless prearranged with the Assistant Dean of Student Affairs for Residence Life.

Professional Staff Selection – Coordinate and manage the formal recruitment and selection process for all residence life professional staff. Work with Human Resources to coordinate job searches; coordinate regional and national conference placement registration; initiate position description review and revision; coordinate on-campus interviews and facilitate travel and reimbursement process for candidates.

Professional Staff Training – Oversee all professional staff training in conjunction with the Assistant Director of Education and Training; coordinate training for professional staff with direct supervisors including training upon hiring and ongoing training; conduct assessment to identify areas professional staff need new training; plan and implement ongoing professional development opportunities for professional staff; Assist in management of the creation and update Residence Life training manuals (e.g. Professional Staff Manual, Advisor Manual, Community Development Manual).

Assessment & Analytics – Work with Assistant Dean of Student Affairs to assess the effectiveness of Residence Life programs and procedures including but not limited to the community development model, housing assignment process, conduct processes and procedures, student staff training, etc. Lead Assistant Director of Housing and Summer Programs in reporting data related to current and historical data to be used both internally and with outside constituents.

Communication – Communicate student issues/crises to Student Affairs professional staff as appropriate; respond to parental communication; meet weekly with supervisor and supervises; provide written reports as requested by department head.

Marketing – Assist with the annual marketing plan for Residence Life, including publications, e-communication and the web site. Work closely with the Communications Department to schedule annual review and revision of existing marketing efforts and to initiate appropriate new efforts, including social media, web, and print publications; Lead review and updates of Residence Life portion of the website; work with Assistant Director of Housing and Summer Programs for marketing for summer intern population

Student Support Team - Identify personal and emotional concerns of students; provide appropriate resources and referrals; track and monitor student issues using Symplicity database in a timely manner; maintain contact with parents and other constituencies as appropriate; Assist Assistant Dean in ensuring all Residence Life staff is appropriately following up with students of concern, run student support meeting in Assistant Dean’s absence

Capital Purchasing— Collaborate with the Assistant Director of Conduct and Special Programs and Assistant Dean to manage Capital Asset Budget for repair and renovation of the residence halls, including investigating products, placing orders, suggesting repair and replacement schedules and providing leadership in coordinating delivery of items; Ensure items are recycled appropriately; work closely with Assistant Director of Conduct and special Programs to implement tracking system of all capital items

Student Success—Provide leadership and oversight toward the goal of overall student retention. Provide individualized care to address student concerns within Residence Life, and work to eliminate barriers to retention. Utilize resources at your disposal through other departments, such as Student Financial Services, Academic Advising, Contemporary Practices, Counseling Services, and Health Services to provide a coordinated response to student needs.

Quality Service—Provider leadership in quality service to all internal and external constituents at SAIC. Quality service includes responding in a prompt and professional manner to all student or guest concerns as well as working with others at SAIC to provide assistance when needed. Quality service also includes setting a high standard of service for all full-time staff and student staff, training that staff appropriately, and holding that staff accountable to this standard.

Liaison with other Departments - Serve as liaison with other departments and offices on campus including: Campus Security, IRFM, President’s Office, Office of Student Affairs, Wellness Center, Academic Advising, Department Heads, Dean’s Office, Contemporary Practices, Human Resources, Admissions.

Assist with Residence Life & Office of Student Affairs Programs - Assist with departmental programs and events such as RA Selection, RA training; Assist with OSA departmental programs such as Halloween Ball, Holiday Art Sale, Spring Art Sale, Leadership Dinner; serve on school committees and various work groups as assigned. Provide Leadership for Residence Life Professional Staff in scheduling, attending, and working these events and coordinate the scheduling, attending, and work of students employees at these events. Serve on SAIC Committees as assigned.

Other Duties as Assigned

Master’s degree in college student personnel, counseling or related filed is required.

Must have a minimum of four years of progressively responsible experience in Residence Life.

A successful candidate must be a self-starter with a demonstrated ability to plan, organize and prioritize strategies and tasks in an independent way.

Effective communication skills

Ability to work with diverse populations, including cross-cultural communication skills, understanding of the fluidity of gender and the ability to create and promote an inclusive community

Demonstrated collegiality and leadership ability

Student-focused candidate with experience supervising staff (paraprofessional or professional), developing community, advising student groups, working with other student affairs offices, or promoting student learning in a residence hall setting

Understanding of business operations and facilities operations, including day to day operations as well as long term planning/assessment

Basic understanding of mental health and mental health support

Skills in crisis management, counseling, mediation, and student referrals

Strong written and verbal skills. Ability to effectively communicate in a dynamic and fast-paced environment.

Strong organizational skills and the ability to prioritize work.

Be a self-starter with a demonstrated ability to plan, organize and prioritize strategies and tasks in an independent way.

Exhibit strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community

Skills in working effectively with parents and families.

Understanding of artist population; Preferred experiences with art and design students is preferred.

Proficiency in Microsoft Office Suite & Google; Preferred experiences with Symplicity, RMS/Mercury, and Peoplesoft.

For Full Consideration, submit a cover letter along with resume

The Art Institute of Chicago is an equal opportunity, equal access employer fully committed to achieving a diverse and inclusive workplace.
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Contact Information
Company Name: The School of the Art Institute of Chicago
Company Description:
For more than 150 years, the School of the Art Institute of Chicago (SAIC) has been a leader in educating the world’s most influential artists, designers and scholars. Located in downtown Chicago with a fine arts graduate program consistently ranking among the top four graduate fine arts programs in the nation by U.S. News and World Report, SAIC provides an interdisciplinary approach to art and design as well as world-class resources, including the Art Institute of Chicago museum, on-campus galleries and state-of-the-art facilities. SAIC’s undergraduate, graduate and post-baccalaureate students have the freedom to take risks and create the bold ideas that transform Chicago and the world—as seen through notable alumni and faculty such as Michelle Grabner, David Sedaris, Elizabeth Murray, Richard Hunt, Georgia O’Keeffe, Cynthia Rowley, Nick Cave, and LeRoy Neiman.
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