Two (2) years of customer service experience involving one (1) or more of the following: heavy phone contact; data entry/form completion; complaint resolution; processing orders/inquiries.
Forty-five (45) college semester hours plus one (1) year of the required experience will meet the education and experience requirements.
Current Basic Proficiency (or higher) Telecommunicator Certificate issued by the Texas Commission of Law Enforcement (TCOLE) plus one (1) year of the required experience will meet the education and experience requirements. *Criticall exam will be waived.
Must be a United States citizen.
Availability to work varying shifts including nights, weekends, holidays and overtime.
Must have own telephone or cellular phone.
Must pass an intensive background investigation and drug test.
Must obtain a Texas Commission on Law Enforcement (TCOLE) certification during probationary period.
No FELONY or class A MISDEMEANOR convictions.
No class B MISDEMEANOR convictions within the last ten (10) years.
Knowledge, Skills, Ability(ies)
Ability to view and read information on computer monitors and maps.
Ability to remain calm under pressure and accurately enter data.
Bilingual skills are a plus.
Exam covers data entry, memory recall, spelling, prioritization, map reading, cross-referencing, and call summarization skills.
Time Limit: N/A
***Please note: The Critical exam for this position can only be taken two (2) times within a twelve (12) month period.