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Job Title: Tennis Service Representative (TSR), Wisconsin
Company Name: USTA/Midwest, Inc.
Location: Fond Du Lac, WI United States
Position Type: Full Time
Post Date: 02/14/2020
Expire Date: 04/14/2020
Job Categories: Sports and Recreation
Job Description
Tennis Service Representative (TSR), Wisconsin
USTA/MIDWEST SECTION
Submission Deadline: March 4, 2020
No Inquiries Please

TITLE: Tennis Service Representative (TSR), Wisconsin

FLSA STATUS: Exempt

REPORTS TO: USTA/Midwest Director of Community Tennis and the USTA Wisconsin District Executive Director

LOCATION: Employee must reside in Wisconsin.
WORK SCHEDULE: Monday – Friday 9:00 a.m. to 5:00 p.m.
Significant evening and weekend work required.

OVERVIEW OF THE USTA/MIDWEST SECTION
The USTA/Midwest Section exceeds 60,000 individual and 692 organizational members. It is the second largest section of the United States Tennis Association, the National Governing Body for tennis in the U.S. The association is comprised of 13 districts in the following states: Illinois, Indiana, Michigan, Ohio and Wisconsin as well as designated counties in West Virginia and Kentucky. The USTA/Midwest Section offers recreational and competitive tennis opportunities for individuals of all ages and abilities. For more information, visit the USTA/Midwest Section at www.midwest.usta.com.

SUMMARY OF FUNCTIONS:
The primary focus of the Tennis Service Representative (TSR) is to work in partnership with the District that is/are located within his or her designated territory to reach the goals set for that year. The TSR will work in coordination with the District to become the trusted resource for tennis while upholding the mission of the USTA/Midwest Section to innovate, promote, and grow the game of tennis within a designated region.

This position will also assist in creating an environment where all people are represented and served. The TSR is required to provide exemplary customer service, implement events and achieve designated goals.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Conduct meetings with tennis providers and organizations designed to increase tennis participation with a focus on the goals of the District and Section.
2. Support tennis within the Wisconsin District. The USTA/Midwest Section’s Director of Community Tennis in conjunction with the District Executive Director will prioritize the TSR’s efforts.
3. Align, advocate and support the District in the designated territory on how to best help achieve their goals.
4. Responsible for in-depth program development, on-court coach development, and program implementation that lead to attracting and retaining more players.
5. Work with and assist the District by organizing, promoting, conducting and facilitating junior and adult events, programs and activations, such as but not limited to, single day showdowns, team challenges and adult activations.
6. Promote all programs and events to area tennis facilities, community tennis associations, schools, park and recreation organizations, coaches and other organizations that will help achieve the goals of the District and Section.
7. Provide clients with relevant program information, marketing materials, grant information and other resources as needed and requested.
8. Conduct School In-services, Community and Midwest Youth Team Tennis trainings.
9. Train, guide, lead and educate Midwest Youth Team Tennis program coaches for exceptional program quality through volunteer trainings and leading by example both on and off the court, at coaches meetings, and with parents.
10. Assist with the sales, promotion, registration and implementation of the USTA Net Generation initiatives that leads to educating providers and consumers on the youth brand.
11. Represent the USTA/Midwest Section by attending, coordinating and/or delivering workshops, special events, conferences and booth duties designed to strengthen the delivery system and that lead to the achievement of goals as outlined by the Districts and the USTA/Midwest Section.
12. Responsible for administrative reporting, phone calls, data entry, conference calls, webinars and trainings associated with making this position successful.
13. Extensive travel is required, including weekends and evenings.
14. Various other job duties as required.

SPECIAL PROJECTS:

1. Work with and align with District to strategically identify and determine the best geographic areas for growth of both adult and junior participation within territory.
2. Present at SHAPE, AHPERD, USPTA/PTR, and Park/Recreation State, District and Regional Conferences and Workshops.
3. Assist with the USTA/Midwest Section Championships when requested.
4. Assist with booth duties at professional tournaments (when applicable).
5. Attend District Board of Directors’ and other meetings as required.
6. Attend USTA/Midwest Section meetings and training workshops.

ORGANIZATIONAL RELATIONSHIPS:
Within the Company Interaction:
Program support & information, exchange of ideas, grant information, media relations, and marketing up to 15-40% of total working hours.

The TSR reports to the USTA/Midwest Section’s Director of Community Tennis and District Executive Director. This position will work in cooperation with the District Staff, Midwest Section Staff, the USTA National Staff and volunteer network.

Outside the Company Interaction:
Customer base, program support, grant information, marketing, implementation of adult and junior programs/events up to 60 – 85% of total working hours

Positions – The TSR will build relationships with leaders at schools, park and recreation organizations; service organizations, tennis facilities, professional tennis associations, and non-tennis entities. Through these relationships the TSR will grow the game in ways that lead to the achievement of goals as determined by the Districts and the Section.

ESSENTIAL PHYSICAL REQUIREMENTS:

Physical Effort - Working Conditions/Environment
Physical Activity - Amount of Time
Stand - Under 1/3
Walk - Under 1/3
Sit - 1/3 To 2/3
Use hands to finger, handle, or feel - 1/3 To 2/3
Reach with Hands and arms - Under 1/3
Climb or balance - Under 1/3
Stoop, kneel, crouch, or crawl - Under 1/3
Talk or hear - Over 2/3
Taste or smell - NA

Lifting Requirements - Amount of Time
Lifting - Up to 50 pounds - Under 1/3

Environmental Conditions - Amount of Time
General office environment
Outdoor weather conditions

TRAVEL
Travel required: 70% of time around geographic territory, 30% overnight stays
Travel destinations: Other locations as requested.

QUALIFICATIONS
• Four-year college degree is preferred.
• Sports Marketing, Management, Business, or Sales degree is preferred
• Minimum of five years of experience in the tennis industry is required
• Computer experience in Microsoft Office products is required
• Excellent communication and presentation skills, both verbal and written
• Highly motivated self-starter, enthusiastic personality with the desire, and passion to promote and grow adult and youth tennis.
• Ability to multi-task and work independently is required
• Ideal candidate will be flexible and adaptable to changing situations
• Must be able to travel extensively and work numerous weekends and nights as required.
• Tennis knowledge is preferred
• On-court presentation experience is preferred
• Experience in sales is preferred
• Experience teaching and playing tennis is preferred
• Certification by an USTA accredited organization is preferred
• Tennis club experience is preferred
• Volunteer experience is preferred

COMPENSATION PACKAGE
• Salary to commensurate with experience
• Medical and dental insurance
• Vacation and sick time
• 401k
• Travel and job-related expenses

Resumes with cover letters accepted through March 4, 2020.
Please send resume to https://ustamidwest.bamboohr.com/jobs/

Disclaimer: This information is intended to describe the general type of work and level of the position. It is not an exhaustive list of all duties and responsibilities required for the position.
The USTA/Midwest Section is an Equal Opportunity Employer
Qualifications & Requirements
QUALIFICATIONS
• Four-year college degree is preferred.
• Sports Marketing, Management, Business, or Sales degree is preferred
• Minimum of five years of experience in the tennis industry is required
• Computer experience in Microsoft Office products is required
• Excellent communication and presentation skills, both verbal and written
• Highly motivated self-starter, enthusiastic personality with the desire, and passion to promote and grow adult and youth tennis.
• Ability to multi-task and work independently is required
• Ideal candidate will be flexible and adaptable to changing situations
• Must be able to travel extensively and work numerous weekends and nights as required.
• Tennis knowledge is preferred
• On-court presentation experience is preferred
• Experience in sales is preferred
• Experience teaching and playing tennis is preferred
• Certification by an USTA accredited organization is preferred
• Tennis club experience is preferred
• Volunteer experience is preferred
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Contact Information
Company Name: USTA/Midwest, Inc.
Contact Email:https://ustamidwest.bamboohr.com/jobs/.
Website:www.midwest.usta.com.
Company Description:
The USTA/Midwest Section exceeds 60,000 individual and 692 organizational members. It is the second largest section of the United States Tennis Association, the National Governing Body for tennis in the U.S. The association is comprised of 13 districts in the following states: Illinois, Indiana, Michigan, Ohio and Wisconsin as well as designated counties in West Virginia and Kentucky. The USTA/Midwest Section offers recreational and competitive tennis opportunities for individuals of all ages and abilities. For more information, visit the USTA/Midwest Section at www.midwest.usta.com.
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