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Q&A With Dominick Thomas

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Dominick Thomas
Technical Support Representative, Legrand
Location: Dallas, TX United States
Joined: Mar 4th, 2019
About   (request update)
Education   (request update)
Prairie View A&M University class of 2010
Undergrad Major: Computer Software Engineering
High School: Skyline in Dallas, TX class of 2004
 
Experience
I currently work with Legrand as Technical Support Representative
I have 3 years of experience working in the Computers, Software industry.
Technical Support Representative | Legrand
From March 2016 to Current • 10 year(s)
 Assist customers with Legrand products, provide detailed installation and troubleshooting support, create documentation and monitor product-related problems.
Network Administrator | Nova Academy
From August 2011 to Current • 15 year(s)
 Install and maintain network infrastructure, monitor network availability, manage servers and desktops, perform system backups and maintenance across 3 campuses.
Computer Technician | Nova Academy
From August 2011 to Current • 15 year(s)
 Install hardware/software systems, maintain equipment, troubleshoot computer issues, configure networks, and provide technical support.
Desktop Support / Administrator | Robert Half Technology
From June 2010 to February 2012 • 2 year(s)
 Supported Server 2003 and Windows environments, performed email migration for 190 users, managed Active Directory and used SMS for software deployment.
IT Desktop Support / Administrator | Prairie View A&M University
From September 2007 to May 2010 • 3 year(s)
 Provided Tier I/II help desk support, managed hardware inventory across multiple locations, planned software licensing and created system deployment images.
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