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Randal Ward
Technical Support Analyst, RL Canning
Location: Chicago, IL
Joined: Apr 24th, 2019

About (request update)

Website:

https://www.linkedin.com/in/randalward1234/

Education (request update)

Virginia State University class of 2013

Undergrad Major: Electronics and Computer Technology

Experience

I currently work with RL Canning as Technical Support Analyst
I have 11 years of experience working in the Information Technology industry.

Technical Support Analyst | RL Canning
From February 2018 to July 2018 • 0 year(s)
Provided technical support for Windows 10 migration project at AdvanSix and Honeywell plant locations, imaging corporate PCs and configuring engineering applications.

Client Services Support Technician | Federal Reserve Bank of Richmond
From September 2017 to September 2017 • 0 year(s)
Provided technical support for Windows 10 migration project, using SCCM to image PCs for Federal Reserve Bank departments across the US.

PCR Technician | Northrop Grumman
From April 2017 to July 2017 • 0 year(s)
Provided IT support for PC refresh projects throughout Virginia state departments, resolving technical issues and migrating profile configurations.

Enterprise Field Technical Services Analyst | Dell DCS
From June 2014 to August 2016 • 2 year(s)
Provided enterprise level support at Microsoft Data Center, developing ServiceNow filters and training contractors on server troubleshooting.

Desktop Support Technician | Daly Computers
From May 2014 to June 2014 • 0 year(s)
Provided desktop support for Windows 7 migration project at Virginia State University using Symantec Altiris.

Desktop Support Technician | CarMax
From April 2014 to May 2014 • 0 year(s)
Provided support for Windows 7 migration project using Dell KACE systems management utility and Bomgar remote software.

Data Center Technician | Hewlett Packard
From January 2014 to January 2014 • 0 year(s)
Worked collaboratively to distribute server peripherals and install Bank America enterprise servers at QTS data center.

IT Support Technician | Bon Secours Richmond Health System
From September 2013 to November 2013 • 0 year(s)
Used PGP to encrypt laptops and supported wireless PCs running ConnectCare healthcare management service.

NOC Operator | SRI International
From July 2013 to August 2013 • 0 year(s)
Retrieved personal data from National Guard soldiers and synchronized it with Enhanced Dismount Instrumentation devices.

Student IT Technician | Virginia State University
From January 2011 to January 2013 • 2 year(s)
Student IT Technician in the Department of Engineering during undergraduate studies.

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