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Job Title: Office Services Clerk
Company Name: CBRE
Location: Saratoga Springs, NY
Position Type: Full Time
Post Date: 09/15/2018
Expire Date: 09/26/2018
Job Categories: Accounting/Auditing, Customer Service and Call Center, Finance/Economics, Information Technology, Installation, Maintenance, and Repair, Law Enforcement, and Security, Retail/Wholesale, Transportation
Job Description
Office Services Clerk
JOB SUMMARY  

The purpose of this position is to perform General Office Service duties in accordance with Standard Operating Procedures and work as a team member interfacing seamlessly to deliver an Integrated Facility Management program. The Business Services Clerks primary focus is on building relationships with customers while providing exceptional customer service in the delivery of reception, meeting room services, copy/print services, mail services, shipping and other office services related tasks to the on-site client.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Reception 
  • Provide concierge and best in class service offerings to our customers and clients.
  • Answer telephones in a professional manner and accurately direct calls.
  • Greet clients and customers and verify entry into visitors system.
  • Maintain organized reception and conference room area.
  • Input visitors into base building system if required.
  • Maintain amenity information (i.e. on-site or near amenities, transportation, community retail, organizational information, etc.).
  • Wear clean, pressed, employer provided business attire, at all times.
  • Maintain confidentiality.
 
Conference Services
  • Sending initial confirmations in connection with bookings and following up at specified intervals prior to the event to confirm the current status of the meeting, the accuracy of participant counts, the need for special equipment, etc..
  • Help with setup/clean up of conference rooms for client meetings and events as needed to include beverage service as needed.
  • Take timely action on all incoming emails sent to the Conference Services in Box; efficiently monitor and prioritize in-coming email requests; adhere to set procedures for follow through, organization and individual flagging of emails.
  • Oversee self-service rooms that are managed through reservation system.
  • Enter all information correctly and completely into the reservation system in order to produce accurate reporting and tracking.
  • Proactively audit reservations to confirm all required information is present.
  • Record Volume and metrics data for reporting as required.
  • Space planning for meetings to ensure efficient utilization of existing meeting rooms.
  • Conduct daily walkthrough of conference center to ensure space readiness; all bookable spaces are clean and equipment is working; conference room furniture & equipment is accounted for and in working order. 
  • Respond promptly to last minute requests from clients requiring additional porter, catering and equipment; able to contact appropriate department for immediate response.
  • Manage video conference rooms and coordinate with other locations as needed. 
  • Assist in maintaining pantry areas in a neat and orderly manner. 
  • Manage pantry supplies and place refill orders as needed. 
Mail Services
  • Handling, tracking and sorting of Incoming USPS Mail, Accountable (FedEx, UPS, DHL, Certified and Registered) Mail, Freight and Packages within established timeline.
  • Operating postage meter  and scanning equipment to track all accountable mail.
  • Security Screening of Inbound Mail, Freight and Accountable Mail (may include x-raying or other methods of detecting suspicious items).
  • Process Incoming and Outgoing Interoffice mail for shipment within established timeline.
  • Assist customers with the shipment of freight or packages, may include proper packing of equipment for safe handling.
  • Consult clients/customers on proper outbound courier and mail service options.
  • Coordinate requested courier pick-ups with approved courier services Vendors.
  • Maintain adequate courier shipping supplies inventory by placing orders as necessary.
  • Maintain a clean and organized service center at all times.
  • Record Volume and metrics data for reporting as required.
Print Production
  • Intake of customer copy/ print production requests through e-mail or request system.
  • Coordination of completion deadlines and necessary details for accurate and timely completion.
  • Operate high volume copy machines and perform binding/ finishing work for requested production jobs.
  • Review completed print jobs for errors and quality standards.
  • Record Volume and metrics data for reporting as required.
  • Maintain sufficient stock of production supplies by placing orders through ordering system .
  • Maintain a clean and organized production area at all times.
Records Management
  • Liaison between records Management Company and client.
  • Coordinate pick-up and delivery of archived items with records Management Company.
  • Escort shredding vendor and Integrated Facilities Management vendors as needed or required.
  • Assist with the provisioning of shredding consoles or extra services as required.
  • May be asked to escort the Shred-it representatives while they collect from the consoles.
Office Supplies
  • Maintain clean and organized dedicated Office supply storage areas.
  • Place office supply orders through ordering system.
  • Conduct regular Office supply inventory inspections of designated storage areas. 
  • Manage Office supply inventory to ensure sufficient stock in office space.
  • Respond to customer requests and inquiries in regards to Office supply availability.
  • Review files, records and other documents to obtain information to respond to requests.
 
Facilities Management Support 
  • Coordinate and manage facility maintenance and repair services with CBRE Facilities Management team; assist with coordinating and scheduling of maintenance activities.
  • Place Helpdesk tickets for subpar space conditions or equipment issues.
  • Conduct regular facilities inspections as directed by the Facility Management team.
  • Act as first responder for facilities related issues as required.
  • Support Facility management team as directed by CB Richard Ellis representatives.
  • Other duties as assigned by CBRE leadership.
SUPERVISORY RESPONSIBILITIES  

No formal supervisory responsibilities in this position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE  

High School diploma required; Associate degree preferred. 
0-2 years of high end customer service experience in a corporate environment.

CERTIFICATES and/or LICENSES  

None

COMMUNICATION SKILLS  

Ability to comprehend and interpret instructions, short correspondence and memos and asking clarifying questions to ensure understanding.  Ability to write routine reports and correspondence.  Ability to respond to common inquiries or complaints from customers, clients, co-workers and/or supervisor

FINANCIAL KNOWLEDGE  

Ability to calculate simple figures such as percentages.

REASONING ABILITY  

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES  

Highly organized and detail oriented.  Ability to calculate simple figures such as percentages. Intermediate skills with Microsoft Office Suite.  Aptitude to learn and use job related computer programs.  Must work well under pressure with proactive approach to routine and non-routine occurrences.  Ability to understand and carry out general instructions and standard situations.

SCOPE OF RESPONSIBILITY  

Decision making with general understanding of procedures and company policies to achieve set results and deadlines.  Errors in judgment may cause impact to customers, clients, co-workers, management and the account.

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Contact Information
Company Name: CBRE
Website:https://cbre.taleo.net/careersection/exm/jobdetail.ftl?job=18013631&lang=en&src=JB-13820
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