Finance/Economics, Financial Services, Human Resources, Executive Management, Research & Development
Digital & Technology Manager
Manages a small team of Digital & Technology professionals responsible for the development, implementation, and operation of technology systems on a major technology client account.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages, coaches, and trains a team of Digital & Technology staff.
Documents procedures and standards.
Ensures staff appropriately documents their work such as functional / technical specification, development, or architectural designs.
Provides tiered digital & technology support for end users.
Troubleshoots technical problems such as application performance issues or network connectivity problems.
Gathers and reports on support metrics in order to identify trends that warrant attention.
Supports and maintains applications, networks, and devices.
Works with vendors and platform resources to deliver updates, resolve issues, and manage the product lifecycles and upgrades, as required.
Researches and designs application development, infrastructure, or service standards.
Serves as the digital & technology liaison for the area of responsibility, primarily for internal clients.
Responsible for developing and executing project plans.
Oversees digital & technology work orders and service contracts and ensures issues are resolved.
Performs other duties as assigned.
Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from four-year college or university and a minimum of six to ten years of related experience and/or training. Experience with SQL and analytics platforms required. Previors salesforce development and/or administration experience preferred.
CERTIFICATES and/or LICENSES
MCSE and CNE Certification preferred where warranted
Ability to comprehend, analyze, and interpret the most complex business and systems documentation. Ability to describe technical issues in a way that others in D&T will be able to understand and act upon them. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and ABILITIES
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.