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Job Title: Program Support Assistant
Company Name: Veterans Affairs, Veterans Health Administration
Location: San Diego County, CA
Position Type: Full Time
Post Date: 08/02/2018
Expire Date: 10/01/2018
Job Categories: Agriculture, Forestry, & Fishing, Computers, Software, Customer Service and Call Center, Finance/Economics, Healthcare, Other, Human Resources, Information Technology, Quality Control, Nonprofit and Volunteer Services
Job Description
Program Support Assistant
Enrollment & Eligibility
The incumbent is responsible for obtaining and processing enrollment documentation, updating demographics, establishing eligibility of Veterans for health benefits. Utilizes the VHA Enrollment System (ES), the Veterans Health Information System and Technology Architecture (VISTA), MyHealtheVet Enrollment, and Veterans Health Identification Card system/equipment operation. Provides front desk reception and management, assisting Veterans with the Combat Veteran Screening Process; as an eligibility, enrollment and health benefits consultant, provides an explanation of VA Health Benefits and reimbursement information on all patients requesting care within the VA San Diego Healthcare System (VASDHS). The incumbent provides presentations and enrollment services, adjusting to the needs of the Veteran attendees and staff coordinating the event.

Data Entry/Reports
Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of Health Administration Service. Receives and processes documents and reports in accordance with established procedures. Reviews documents and reports for completeness and enters pertinent information into an automated tracking system/ES. Assists in the review and reporting of data/statistical results of program/project studies conducted by others. Follows established protocols for incoming data, organizes computerized data sets, and retrieves computerized data. This includes but not limited to: inconsistent data elements, Error Reports, Dispositions of Enrollments, Efficiency of Combat Veterans Intake Tablets, data quality assurance, and Patient Information Collection. Performs a general review of the data and generates a variety of reports. Reviews documents, reports and/or applications for omissions and inconsistencies, and ensures data entries are complete and accurate; coordinates documents, such as enrollment applications and other data on VHA forms.

Work Schedule: Hours may vary, but most tours are Monday - Friday starting as early as 7:00 am and ending at 5:00 pm. Generally, not to exceed 40 hours per week. Occasional overtime, weekends and holidays may be required based on patient care needs.
Compressed/Flexible: Not available
Telework: Not available
Virtual: This is not a virtual position.
Position Description/PD#: 11194-A
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not required

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/10/2018.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-5 position you must have served 52 weeks at the GS-4. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: making the determination as to the patients eligibility for benefits; utilize computer terminals or personal computers to make inquiries, enter data, correct data, to perform analysis of data and generate a variety of reports; evaluating documents, such as enrollment applications, Means Tests and other data collection forms.. OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have possess four (4) years of education above high school.
You will be rated on the following Competencies for this position:
  • Ability to collect and track data
  • Skill in the use of computerized and automated software programs
  • Skill in patient centered care customer service
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is sedentary; typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, book, small parts, or driving and automobile, etc. No special physical demands are required to perform the work.

None

To apply for this position, you must provide a complete Application Package which includes:

  • Resume


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
  • Cover Letter
  • DD-214
  • Disability Rating Letter
  • Resume
  • SF-15
  • SF-50
  • Transcript


Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Qualifications & Requirements

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/10/2018.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-5 position you must have served 52 weeks at the GS-4. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: making the determination as to the patients eligibility for benefits; utilize computer terminals or personal computers to make inquiries, enter data, correct data, to perform analysis of data and generate a variety of reports; evaluating documents, such as enrollment applications, Means Tests and other data collection forms.. OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have possess four (4) years of education above high school.
You will be rated on the following Competencies for this position:
  • Ability to collect and track data
  • Skill in the use of computerized and automated software programs
  • Skill in patient centered care customer service
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is sedentary; typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, book, small parts, or driving and automobile, etc. No special physical demands are required to perform the work.
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Contact Information
Contact Name:
Company Name: Veterans Affairs, Veterans Health Administration
Phone Number:
Fax Number:
Contact Email:vasdhsjobs@va.gov
Website:http://www.ecentralmetrics.com/url/?u=852710781378%2D214&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D345122
Company Description:

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