Customer Service and Call Center, Information Technology, Retail/Wholesale, Executive Management, Research & Development, Writing/Authoring
Models and delivers a distinctive and delightful customer experience.
Responsible for greeting, observing, reporting, and assisting in providing a deterrence to crime or other improper activity.
Responsible for assisting in protecting Walgreens property from theft, vandalism, fires, and all unusual activity in order to provide a safe and secure environment.
Responsible for assisting Walgreen management with reducing and preventing shrink.
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Maintains a position of visibility at the front of the store by the exit doors at all times.
Notifies management and Loss Prevention of any of the following: vandalism, robbery, fires, shoplifting, pickpockets, soliciting, loitering, and violent crimes.
Observes and reports to management any suspicious persons or behavior.