Consulting Services, Finance/Economics, Real Estate, Executive Management, Quality Control, Research & Development
Business Integration Manager
Transition Manager accountable for leading multiple new account setup projects for major corporate real estate accounts using a structured, disciplined program management approach.
Ensures effective and smooth integration of new Portfolio Services Lease Administration accounts, by defining business requirements and managing service implementation for assignments at either client sites or in one of our Global Operating Centers.
Supports PS transition program improvement, various quality initiatives and consulting services.
Partners with other team members, external partners and the client to implement an integration process ensuring that people, systems, and processes are seamlessly integrated into the global business structure.
Plans, prioritizes, organizes and manages all transition and integration activity to meet specific timelines (generally 90-120 days in length) and business objectives; effectively manage and monitor project timeline and budget
Identifies integration and operational issues pre and post-integration, and develops standardized solutions for success on assigned transition projects.
Establishes methods and metrics to evaluate accomplishment of stated objectives and timeline.
Leads process review, development and Playbook documentation during a transition
Handle, coordinate and assign tasks to co-workers within the business line and/or project team as required.
Provides quality control (QC) review of external partners activities and deliverables providing feedback and direction on corrections as needed including but not limited to abstraction sense check and technology programmatic implementations
Request and review data provided by client; handle / coordinate rent scrub activities as required dependent upon scope of transition
Manages real estate lease database migrations for incoming and existing accounts; including leading / facilitating / supporting teams to facilitate data mapping, Quality Control review, and documentation of mapping activity for inclusion in playbooks
Facilitates discussion between client technology team and 3rd party partner to define requirements for rent interface files; testing and implementation of same
Provide project reporting to Client, Transition management, global leadership as required or requested
Performs other duties as assigned.
No formal supervisory responsibilities in this position. Collaborative team approach required.
Bachelor's degree (BA/BS) from four-year college or university or equivalent in experience
A minimum of five years of related experience and/or training in lease administration operations, or project management
Position can be located in most US cities.
Ability to comprehend, analyze, and interpret complex real estate lease documents.
Ability to update/revise process manuals for each integration utilizing globally consistent methodology.
Ability to make effective and persuasive presentations to clients and internal team members. Ability to effectively lead conference calls with multiple participants often located in time zones that cross multiple global regions.
Ability to motivate and negotiate effectively with team members and client groups to take desired action.
Ability to respond effectively to sensitive issues.
Ability to reviews complex financial/business analysis and reports.
Ability to analyze highly complex real estate portfolio data and develop innovative solutions.
Ability to solve advanced problems and deal with a variety of options in complex situations.
Requires advanced level analytical and quantitative skills. Ability to analyze highly complex business/real estate portfolio and develop innovative solutions.
Intermediate skills with Microsoft Office Suite.
Strong working knowledge of process analysis, standardization, improvement and redesign and lease administration process.
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.
Responsible for setting and achieving project deadlines; management and adherence to a transition budget
Requires keen focus on accuracy, completeness, quality assurance processes and rigorous attention to detail.
Ability to successfully manage multiple transition projects at the same time.
Ability to set priorities, work efficiently and manage time with limited supervision or direction.