Accounting/Auditing, Computers, Software, Customer Service and Call Center, Finance/Economics, Financial Services, Human Resources, Information Technology, Real Estate, Quality Control
Asset Services Operations Analyst
Responsible for oversight of business operations activities and financial support for the Asset Services Line of Business (LOB) Market Leader responsible for one or more small to mid-sized local market area (LMA). Provides routine services and coordination of a variety of departmental and financial activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides financial, logistical and operational support between management to the Asset Services LMA. Works with Market Leader to identify opportunities to improve service delivery to internal and external customers. Supports actions for improvement and practical solutions as recommended by management.
Conducts analysis of department budget and variance commentary to maintain expense controls and for management review.
Reviews data reports including Accounts Receivable, Income, EBITDA, pipeline and other business metrics. Analyzes income and expense trends to identify opportunities to improve profitability. May provide recommendations on revised controls and/or implement actions for improvement.
Prepares ad hoc data reports for revenue, expenses, acquisitions, transitions and/or business proposal and other business metrics. Supports the monthly forecasting process for the LMA. Compiles and reviews statistics and market data to analyze trends which support improved financial performance.
Supports the processing of vendor invoices, billing(s), accounts receivables, contract administration and revenue forecasting. Approves expense reports and invoices by comparing and verifying against department budgets. Assists with the preparation of business justification for non-budgeted expenses.
Ensures service and support provided by the team is consistent within the office/offices through review and improvement of existing processes. Provides input on personnel processes to include: staffing levels, recruitment and department budgets. Provides customer service support to internal and external clients for inquiries, questions.
Responsible for review of data integrity across systems used by the department (PeopleSoft, Ariba, I-Track, CORE, P2P, Ultimas, etc.). Examples include: identifying approach to data clean-up when issues are identified, training staff in use of proper naming convention for clients that may have multiple entities and developing quality control measures.
Ensures compliance with company policy, real estate law and state/federal guidelines in the following areas: accounts payable, department budgets, revenue forecasting, billing and accounts receivables, and contract administration.
Facilitates communication of best practices, policies, procedures and initiatives to support operations. Facilitates process improvement by engaging appropriate resources in issue identification and resolution.
Facilitates communication of policies, procedures and initiatives to ensure consistency across the LMA. Ensures shared knowledge, implements process improvements and engages right resources in issue identification and resolution. Train new team members on policies, procedures, processes, administration and governance.
Coordination and support of new business on-boarding transitions for the assigned LMA, ensuring compliance with defined CBRE Global Operating Standards. Work with the Asset Services HR transition team to timely and efficiently on-board incumbent staff and oversee recruitment process to identify street hires if applicable.
Support of client termination processes for the LMA, ensuring efficient off-boarding for displaced employees and compliance with defined CBRE Global Operating Standards.
May participate in the Asset Services internal audit (E4E) process and works with local management to improve operational compliance.
Performs other duties as assigned.
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. Coordinates and assigns tasks to co-workers within a work unit and/or project.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's Degree (BA/BS) or equivalent from four year college or university plus previous related experience and/or training to included budgeting, finance and or business analytics; or equivalent combination of education and experience. Accounting or business analytics background preferred.
CERTIFICATES and/or LICENSES
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor and maintain confidentiality. Ability to effectively present information to an internal department and/or large groups of employees.
Requires knowledge of financial terms and principles. Ability to calculate intermediate figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options. Requires intermediate analytical and quantitative skills. Knowledge of Financial software systems (e.g. PeopleSoft and I-Track).
OTHER SKILLS and ABILITIES
Advanced proficiency in Microsoft Office Suite. Spreadsheet skill set to include advanced functions such as graphics, pivot tables, macros and database management required.
Focus on problem solving, mathematical analysis and project management. Knowledge of accounting and business law and human resources helpful.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.