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Job Title: Veterans Service Representative
Company Name: Veterans Benefits Administration
Location: Bay Pines, FL
Position Type: Full Time
Post Date: 09/12/2018
Expire Date: 11/11/2018
Job Categories: Agriculture, Forestry, & Fishing, Computers, Software, Customer Service and Call Center, Finance/Economics, Financial Services, Healthcare, Practitioner and Technician, Human Resources, Information Technology, Insurance, Legal, Military, Quality Control, Medical, Nonprofit and Volunteer Services
Job Description
Veterans Service Representative

Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employability, dependence and relationship.
Request examinations, re-examination or opinions to evaluate disabilities resulting from diseases or injuries.
Review claims cases to assure all issues have been addressed, applies and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process.
May conduct interviews in person or by phone with veterans, representatives and advocates to explain the full range of VA benefits and related programs.
Prepare and release correspondence for use by other federal, state and local agencies.
Utilize various electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: 8:00am to 4:30pm
Telework: Available upon successful performance at full performance level.
Virtual: This is not a virtual position.
Position Description/PD#: Veterans Service Representative/37300A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/14/2018.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
  • Technical assignments related to claims or benefits processing or eligibility determinations.
    Quality assurance or auditor functions.
  • Compiling income and legal documentation to determine basic eligibility for benefits or programs.
    Claims processing for: A state or federal agency, Insurance company, Worker's Compensation, Disability Retirement or Pension Program.
  • Human Resource positions which involved determining employment qualifications, job classification, or determining eligibility for benefits.
  • Positions involved in assisting veterans with claims applications.. OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have:
  • GS-07: One (1) full your of graduate level education or a Bachelor's degree with Superior Academic Achievement (3.0 GPA or higher). OR,
  • Superior Academic Achievement (SAA) is based on: 1) class standing, 2) grade point average or 3) honor society membership. For more information on calculating SAA please visit www.opm.gov.
  • Combination: Applicants may also combine education and experience to qualify at this level. A combination of successfully completed post high school education and experience may be used to meet total qualification requirements. To calculate, first identify your total qualifying experience as a percentage of the experience required; then determine your education as a percentage of the education required; then add the two percentages. The total of percentages must equal 100% to qualify.
You will be rated on the following Competencies for this position:
Competency 1: REASONING: Identifies regulations, laws, rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
Competency 2: CUSTOMER SERVICE: Works with customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Competency 3: DECISION MAKING: Makes sound, well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations in order to assist customers and meet organizational goals.
Competency 4: SELF MANAGEMENT: Displays a high level of initiative, effort and commitment towards completing assignments in a timely manner; works independently with minimal supervision; is motivated to achieve; sets well-defined and realistic goals that are in alignment with organizational goals and objectives.
Competency 5: ORAL COMMUNICATION: Expresses information (facts, decisions, and ideas) to individuals or groups clearly and concise, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); listens to others; asks questions and gains or shares information related to the claims review process.
Competency 6: COMPUTER SKILLS: Uses computers, software applications, databases, and automated systems to accomplish work. This includes tasks such as entering, sorting and retrieving data; analyzing data; researching information; monitoring work; and preparing correspondence and reports.
Competency 7: WRITTEN COMMUNICATION: Prepares written correspondence to customers and co-workers via email, letters, reports, etc. using correct grammar, spelling, punctuation, and style; communicates information in a succinct and organized manner; provides information that is appropriate for the purpose and the intended audience.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is mostly sedentary. However, there may be some walking, standing, and carrying of light items such as papers, books, claims folders, and files.

None

To apply for this position, you must provide a complete Application Package which includes:

  • Resume


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
  • DD-214
  • Other
  • Other Veterans Document
  • Resume
  • SF-15
  • SF-50
  • Transcript


Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Qualifications & Requirements

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/14/2018.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
  • Technical assignments related to claims or benefits processing or eligibility determinations.
    Quality assurance or auditor functions.
  • Compiling income and legal documentation to determine basic eligibility for benefits or programs.
    Claims processing for: A state or federal agency, Insurance company, Worker's Compensation, Disability Retirement or Pension Program.
  • Human Resource positions which involved determining employment qualifications, job classification, or determining eligibility for benefits.
  • Positions involved in assisting veterans with claims applications.. OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have:
  • GS-07: One (1) full your of graduate level education or a Bachelor's degree with Superior Academic Achievement (3.0 GPA or higher). OR,
  • Superior Academic Achievement (SAA) is based on: 1) class standing, 2) grade point average or 3) honor society membership. For more information on calculating SAA please visit www.opm.gov.
  • Combination: Applicants may also combine education and experience to qualify at this level. A combination of successfully completed post high school education and experience may be used to meet total qualification requirements. To calculate, first identify your total qualifying experience as a percentage of the experience required; then determine your education as a percentage of the education required; then add the two percentages. The total of percentages must equal 100% to qualify.
You will be rated on the following Competencies for this position:
Competency 1: REASONING: Identifies regulations, laws, rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
Competency 2: CUSTOMER SERVICE: Works with customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Competency 3: DECISION MAKING: Makes sound, well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations in order to assist customers and meet organizational goals.
Competency 4: SELF MANAGEMENT: Displays a high level of initiative, effort and commitment towards completing assignments in a timely manner; works independently with minimal supervision; is motivated to achieve; sets well-defined and realistic goals that are in alignment with organizational goals and objectives.
Competency 5: ORAL COMMUNICATION: Expresses information (facts, decisions, and ideas) to individuals or groups clearly and concise, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); listens to others; asks questions and gains or shares information related to the claims review process.
Competency 6: COMPUTER SKILLS: Uses computers, software applications, databases, and automated systems to accomplish work. This includes tasks such as entering, sorting and retrieving data; analyzing data; researching information; monitoring work; and preparing correspondence and reports.
Competency 7: WRITTEN COMMUNICATION: Prepares written correspondence to customers and co-workers via email, letters, reports, etc. using correct grammar, spelling, punctuation, and style; communicates information in a succinct and organized manner; provides information that is appropriate for the purpose and the intended audience.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is mostly sedentary. However, there may be some walking, standing, and carrying of light items such as papers, books, claims folders, and files.
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Contact Information
Contact Name:
Company Name: Veterans Benefits Administration
Phone Number:
Fax Number:
Contact Email:Latarsha.Patrick@va.gov
Website:http://www.ecentralmetrics.com/url/?u=721511020404%2D254&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D350733
Company Description:

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