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Job Title: Legal Administrative Specialist (Contact Rep)
Company Name: Veterans Benefits Administration
Location: Salt Lake City, UT
Position Type: Full Time
Post Date: 09/12/2018
Expire Date: 11/11/2018
Job Categories: Agriculture, Forestry, & Fishing, Customer Service and Call Center, Finance/Economics, Human Resources, Legal, Counseling, Nonprofit and Volunteer Services
Job Description
Legal Administrative Specialist (Contact Rep)

This is a call center position that offers the opportunity to work in a dynamic environment where no two days are the same.

  • Counsels veterans, their dependents, and their beneficiaries via telephone regarding the full array of benefits available through the VA, as well as non-VA benefits available through other organizations concerned with veterans.
  • Explains the types of documents necessary to facilitate timely processing of claims and provide assistance in obtaining and completing such documents and forms in accordance with the type of claim being submitted.
  • Explains decisions and reasons for the decisions made by the VA and communicate the information both orally and in writing to the veterans.
  • Performs claim-related work such as change of address, direct deposits, burial allowance claims, etc.
  • Talks for long periods of time; extensive use of a computer and telephone with headset is required.
Work Schedule: Monday through Friday (actual times to be determined).
Compressed/Flexible: Shift work
Telework: Not available
Virtual: Not available
Position Description Title/PD#: Legal Administrative Specialist (Contact Rep)/ 00328A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not requiredTo qualify for this position, applicants must meet all requirements by the closing date of this announcement: 09/14/2018.

Grade Requirement: To receive CTAP selection priority, you must apply for a vacancy at or below your current grade level. This position may have no promotion potential greater than your current position. This is a GS-9 position.

You may qualify based on your experience and/or education as described below:
GS-9 Specialized Experience:
A. One year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal service that demonstrates your knowledge of VA benefit eligibility criteria; and experience counseling Veterans or their dependents on VA and non-VA benefits available to them; OR
B. Applicants may substitute education for the experience required for the GS-9 level with a Master's or equivalent graduate degree OR two full years of progressively higher level graduate education or a master's or equivalent graduate degree (such as LL.B. or J.D.) To be creditable, such education must demonstrate the competencies necessary to do the work; OR
C. A combination of graduate education and experience as listed above. To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education by 18. Add the two percentages. The total percentage must equal at least 100% to qualify. To be creditable, such education must demonstrate the knowledge, skills, and abilities (see "Competencies" in the Requirements section) necessary to do the work.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: This position is primarily sedentary with some walking, standing, bending, and/or carrying lightweight items.

Grade Requirement: To receive CTAP selection priority, you must apply for a vacancy at or below your current grade level. This position may have no promotion potential greater than your current position.

None

To apply for this position, you must provide a complete Application Package which includes:
  • Resume detailing specialized experience and competencies
  • Your official notice from the VA to support your CTAP eligibility
  • Copy of your most recent Annual Performance Appraisal
  • Copy of your most recent SF-50 (do not submit an award SF-50)
  • Transcripts if you are using education to qualify
Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Qualifications & Requirements
To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 09/14/2018.

Grade Requirement: To receive CTAP selection priority, you must apply for a vacancy at or below your current grade level. This position may have no promotion potential greater than your current position. This is a GS-9 position.

You may qualify based on your experience and/or education as described below:
GS-9 Specialized Experience:
A. One year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal service that demonstrates your knowledge of VA benefit eligibility criteria; and experience counseling Veterans or their dependents on VA and non-VA benefits available to them; OR
B. Applicants may substitute education for the experience required for the GS-9 level with a Master's or equivalent graduate degree OR two full years of progressively higher level graduate education or a master's or equivalent graduate degree (such as LL.B. or J.D.) To be creditable, such education must demonstrate the competencies necessary to do the work; OR
C. A combination of graduate education and experience as listed above. To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education by 18. Add the two percentages. The total percentage must equal at least 100% to qualify. To be creditable, such education must demonstrate the knowledge, skills, and abilities (see "Competencies" in the Requirements section) necessary to do the work.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: This position is primarily sedentary with some walking, standing, bending, and/or carrying lightweight items.

Grade Requirement: To receive CTAP selection priority, you must apply for a vacancy at or below your current grade level. This position may have no promotion potential greater than your current position.
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Contact Information
Contact Name:
Company Name: Veterans Benefits Administration
Phone Number:
Fax Number:
Contact Email:kristen.freese@va.gov
Website:http://www.ecentralmetrics.com/url/?u=537511020412%2D254&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D350719
Company Description:

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