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Job Title: Veterans Service Representative
Company Name: Veterans Benefits Administration
Location: Boise, ID
Position Type: Full Time
Post Date: 09/12/2018
Expire Date: 11/11/2018
Job Categories: Agriculture, Forestry, & Fishing, Finance/Economics, Healthcare, Practitioner and Technician, Human Resources, Information Technology, Legal, Real Estate, Medical, Nonprofit and Volunteer Services
Job Description
Veterans Service Representative

The Veterans Service Representative (VSR) works as an employee in the Veterans Service Center. The VSR explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter to veteran describing the decision and the reason for it. Specific duties include but are not limited to:

  • Serves as the primary contact for the veteran and his/her representative or advocate and the decision maker for compensation or pension claims;
  • Explains the full range of VA benefits and all related programs;
  • Makes determinations as to eligibility for the type of benefit sought and fully analyzes, develops, and requests required evidence for certain claims requiring a rating decision;
  • Decides the necessity for and type of examinations, reexaminations or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries;
  • Develops comprehensive requests for these examinations/opinions to ensure appropriate evidence is received from which to adjudicate the claim;
  • Utilizes various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.The grade progression for this position is:GS-9/10

Work Schedule: Monday through Friday (actual times to be determined).
Compressed/Flexible: Available
Virtual: This is not a virtual position
Position Description Title/PD#: Veterans Service Representative/ 37301A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not requiredTo qualify for this position, applicants must meet all requirements by the closing date of this announcement: 09/13/2018.

You may qualify based on your experience and/or education as described below:
SPECIALIZED EXPERIENCE: You may qualify at the GS-09 level, if you fulfill one of the following qualification requirements:
A. Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-07). Specialized experience is defined as experience which required interpretation of legal and medical documentation to determine claimant's eligibility for services and benefits programs.Examples of specialized experience would typically include:
  • Determining the eligibility for Federal or State-administered benefits, such as: disability, education, housing, medical, and/or veterans' benefits;
  • Interpreting and applying Federal and State laws, including case law, existing statutes and procedures, and precedent rulings, to process claims pertaining to a service program;
  • Gathering and requesting evidence to build service program case files, respond to claimant inquires, and identify errors, inconsistencies, or omissions;
  • Explaining Federal or State claims decisions to claimants, special interest groups, dependents, and/or representatives in an effort to gain acceptance of the determination.
  • OR
    B.
    A Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree. To be creditable, such education must demonstrate the knowledge, skills, and abilities (see "Competencies" in the Requirements section) necessary to do the work.
    OR
    Equivalent combinations of Specialized Experience and Graduate level education. [To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond 1 year by 18. Add the two percentages. The total percentage must equal at least 100% to qualify.]

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work normally is mostly sedentary. However, there may be some walking, standing, and carrying of light items such as papers, books, or folders. The incumbent may also be required to push or pull a cart from one area to another

Grade Requirement: To receive CTAP selection priority, you must apply for a vacancy at or below your current grade level. This position may have no promotion potential greater than your current position.

None

To apply for this position, you must provide a complete Application Package which includes:
  • Resume detailing specialized experience and competencies
  • Your official notice from the VA to support your CTAP eligibility
  • Copy of your most recent Annual Performance Appraisal
  • Copy of your most recent SF-50 (do not submit an award SF-50)
  • Transcripts if you are using education to qualify
Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Qualifications & Requirements
To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 09/13/2018.

You may qualify based on your experience and/or education as described below:
SPECIALIZED EXPERIENCE: You may qualify at the GS-09 level, if you fulfill one of the following qualification requirements:
A. Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-07). Specialized experience is defined as experience which required interpretation of legal and medical documentation to determine claimant's eligibility for services and benefits programs.Examples of specialized experience would typically include:
  • Determining the eligibility for Federal or State-administered benefits, such as: disability, education, housing, medical, and/or veterans' benefits;
  • Interpreting and applying Federal and State laws, including case law, existing statutes and procedures, and precedent rulings, to process claims pertaining to a service program;
  • Gathering and requesting evidence to build service program case files, respond to claimant inquires, and identify errors, inconsistencies, or omissions;
  • Explaining Federal or State claims decisions to claimants, special interest groups, dependents, and/or representatives in an effort to gain acceptance of the determination.
  • OR
    B.
    A Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree. To be creditable, such education must demonstrate the knowledge, skills, and abilities (see "Competencies" in the Requirements section) necessary to do the work.
    OR
    Equivalent combinations of Specialized Experience and Graduate level education. [To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond 1 year by 18. Add the two percentages. The total percentage must equal at least 100% to qualify.]

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work normally is mostly sedentary. However, there may be some walking, standing, and carrying of light items such as papers, books, or folders. The incumbent may also be required to push or pull a cart from one area to another

Grade Requirement: To receive CTAP selection priority, you must apply for a vacancy at or below your current grade level. This position may have no promotion potential greater than your current position.
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Contact Information
Contact Name:
Company Name: Veterans Benefits Administration
Phone Number:
Fax Number:
Contact Email:andrew.murphy4@va.gov
Website:http://www.ecentralmetrics.com/url/?u=299311020422%2D254&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D350706
Company Description:

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