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Job Title: Medical Support Assistant
Company Name: Veterans Affairs, Veterans Health Administration
Location: Indianapolis, IN
Position Type: Full Time
Post Date: 09/12/2018
Expire Date: 11/11/2018
Job Categories: Healthcare, Practitioner and Technician, Information Technology, Insurance, Medical
Job Description
Medical Support Assistant

Duties of the position include, but are not limited to, the following: schedules, cancels, and re-schedules patients' appointments and/or consults; ensures that encounter forms are not opened for notes created; verifies and updates demographics; receives incoming calls interacting with internal and external customers; obtains medical information from patients; relays medical information to professional staff for triaging.

Work Schedule: Monday - Friday, 8:00am-4:30pm
Financial Disclosure Report: Not required

Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • ENGLISH LANGUAGE PROFICIENCY: Applicants must proficiently speak, read, write, and understand the English Language
    BASIC EDUCATION/EXPERIENCE:
    (1) Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
    (2) Education. One year above high school; or
    (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Grade Determinations

GS-5 Qualifications:
Must have one year of experience equivalent to the next lower grade level. Examples of experience include interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines OR 4 years of education above high school (transcripts required on application).

References: VA Handbook 5005/53 Part II appendix G45

Physical Requirements: The position is primarily sedentary with some walking, stooping, bending and carrying of light items.

None

To apply for this position, you must provide a complete Application Package which includes:

  • Resume


VA Form 10-2850c Application for Associated Health Occupations can be found at: http://www.va.gov/vaforms/search_action.asp?FormNo=2850&tkey=&Action=Search.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).

  • Cover Letter
  • DD-214
  • Other
  • Other Veterans Document
  • Resume
  • SF-50
  • Transcript


Federal Employees - To be considered as a federal employee, you must upload your latest SF-50 to the announcement.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Qualifications & Requirements
Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • ENGLISH LANGUAGE PROFICIENCY: Applicants must proficiently speak, read, write, and understand the English Language
    BASIC EDUCATION/EXPERIENCE:
    (1) Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
    (2) Education. One year above high school; or
    (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Grade Determinations

GS-5 Qualifications:
Must have one year of experience equivalent to the next lower grade level. Examples of experience include interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines OR 4 years of education above high school (transcripts required on application).

References: VA Handbook 5005/53 Part II appendix G45

Physical Requirements: The position is primarily sedentary with some walking, stooping, bending and carrying of light items.
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Contact Information
Contact Name:
Company Name: Veterans Affairs, Veterans Health Administration
Phone Number:
Fax Number:
Contact Email:rakeva.jacks@va.gov
Website:http://www.ecentralmetrics.com/url/?u=196411021152%2D254&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D350014
Company Description:

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