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Job Title: Health Technician (Telehealth) - External
Company Name: Veterans Affairs, Veterans Health Administration
Location: Boston, MA
Position Type: Full Time
Post Date: 09/12/2018
Expire Date: 11/11/2018
Job Categories: Customer Service and Call Center, Healthcare, Other, Healthcare, Practitioner and Technician, Information Technology, Installation, Maintenance, and Repair, Quality Control, Research & Development, Medical
Job Description
Health Technician (Telehealth) - External

The Telehealth Clinical Technician (TCT) is a Health Technician that serves in a generalist role to support Telehealth clinical programs from the patient location. The incumbent provides a wide range of clinical and technical services to the Veteran that demonstrates complex technical judgment under supervision of a registered nurse or MD. The complexity of duties include serving as the site imager for Telehealth store and forward applications, facilitator for real time Clinical Video Telehealth (CVT) encounters, including patient education activities, Primary Care as well as specialty care remote visits, and providing equipment for the Home Telehealth (HT) program. Additionally, provides technical and scheduling support, and other program support duties, as assigned. The Telehealth Clinical Technician duties and responsibilities include the following: Performs telehealth imaging, including tele-retinal screening, tele-dermatology, tele-wound care imaging and other telehealth programming as identified and referred by the primary care provider, other providers, and the imager. Provides patient education related to telehealth care processes, disease processes, disease management and preventative health care. Completes and initiates appropriate clinical reminders, consults, and alerts. Utilizes CPRS Vista Imaging to document telehealth images. Utilizes CPRS to document all clinical observations/information/patient education. Appropriately seeks assistance and guidance from Registered Nurse or medical provider regarding changes in the patient's condition requiring higher-level intervention. Promptly recognizes urgent or emergent patient care situations, seeks assistance and effectively intervenes as directed when appropriate. Perform auxiliary testing such as visual acuity, papillary function, estimation of anterior chamber angle depth, intraocular pressure, dilation and visual field. Schedules, confirms and coordinates and provides technical support for telehealth services. Reviews planned telehealth encounters to ensure appropriate resources are available (i.e. clinical peripherals, video conferencing) and appropriate mode and circumstance for telehealth modalities have been ordered based on patient's needs.

NOTIFICATIONS:
  • This position is an AFGE Bargaining Unit position.
  • Travel and relocation expenses are not authorized.
  • This positions is covered by locality-based comparability pay.
  • Selectee may be required to work at any Boston Healthcare System campus, as needed.
  • Candidates who meet the qualification requirements within 15 calendar days following the closing date of the announcement will be considered.
  • This position is in the Excepted Service.
  • Drug Testing Position: Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received.
  • Selectee will be required to complete additional forms to proceed with employment process.
  • Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.
    OR
    Education.
    Four academic years above high school leading to a bachelor's degree with courses related to the occupation.
    OR
    Experience/Education Combination.
    Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
    (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or
    (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.
  • English Language Proficiency. A candidate will not be appointed to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English.

Grade Determinations:
Health Technician (Telehealth Clinical), GS-5 (Entry Level)
Experience or Education.
None beyond the basic requirements.
Assignment. This is an entry level Health Technician (Telehealth Clinical) position. It is expected that the Health Technician (Telehealth Clinical) receive guidance from more experienced staff members and require frequent and direct supervision. Assignments associated with this position include, but are not limited to, schedule telehealth appointments using an electronic scheduling system; obtain and document patient history and pertinent clinical information in electronic medical records; prepares the telehealth room where the Health Technician (Telehealth Clinical) readies the equipment for examination, establishes video conferencing connection, makes introductions between patient site and provider site; monitors and maintains electronic schedule of rooms, patients, technologies, and presenters; administers the patient satisfaction survey; cleans and performs minor routine maintenance of assigned telehealth technology.

Health Technician (Telehealth Clinical), GS-6 (Full Performance Level)
Experience.
One year of experience equivalent to the next lower grade level
Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs:
(a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks.
(b) Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education.
(c) Ability to provide and receive guidance and technical direction.
(d) Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.
(e) Ability to read, interpret, and apply complex written instructions.
(f) Knowledge of general clinical policies and procedures in a healthcare environment.
(g) Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters.
Assignment. This is considered the full performance level for this assignment. The Health Technician (Telehealth Clinical) performs a full range of duties and is responsible for day-to-day operation of the Connected Care Services. Assignments at this level include, but are not limited to, screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care; communicating effectively with administrative and professional staff, and obtaining assistance for issues that may arise or backlogs that cannot be resolved in a timely manner. Responsible for performing imaging duties in accordance with VHA national telehealth guidelines such as: capture and transmission of clinical images and/or data, obtains consent as necessary, generates consults according to established procedures for each telehealth specialty, transmits images or clinical data to the electronic medical record, provides patient education regarding general anatomy, disease processes and prevention as appropriate, and takes appropriate action based on the providers' findings and recommendations. Responsible for facilitation of real-time Telehealth encounters by providing hands on assistance and reporting clinical observations under the direction of a licensed independent Practitioner or clinical specialist; schedules, confirms and coordinates Telehealth services between internal and external VA and non-VA sites; analyzes own work flow to determine potential problem areas and recommends corrective action to improve coordination between various units/facilities; has regular contact with the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues; responsible for conducting routine inventories and consistently tracking location/status of Telehealth technology located at assigned site; and communicates with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary.

References: VA Handbook 5005/96 Part II Appendix G50

Physical Requirements:
1. Lifting up to 45 lbs. (intermittently)
2. Carrying up to 45 lbs. (intermittently
3. Repeated bending
4. Straight Pulling up to 45 lbs.(intermittently)
5. Straight Pushing up to 45 lbs. (intermittently)
6. Stooping (intermittently
7. Squatting (intermittently)
8. Kneeling (occasionally)
9. Use of both arms
10. Use of both hands
11. Use of fingers
12. Overhead work; both arms (intermittently)

None

To apply for this position, you must provide a complete Application Package which includes:

  • Resume


VA Form 10-2850c Application for Associated Health Occupations can be found at: http://www.va.gov/vaforms/search_action.asp?FormNo=2850&tkey=&Action=Search.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).

  • Cover Letter
  • DD-214
  • OF-306
  • VA 10-2850C
  • Service Connected Letter
  • Resume
  • SF-15
  • SF-50
  • Transcript


Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Qualifications & Requirements
NOTIFICATIONS:
  • This position is an AFGE Bargaining Unit position.
  • Travel and relocation expenses are not authorized.
  • This positions is covered by locality-based comparability pay.
  • Selectee may be required to work at any Boston Healthcare System campus, as needed.
  • Candidates who meet the qualification requirements within 15 calendar days following the closing date of the announcement will be considered.
  • This position is in the Excepted Service.
  • Drug Testing Position: Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received.
  • Selectee will be required to complete additional forms to proceed with employment process.
  • Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.
    OR
    Education.
    Four academic years above high school leading to a bachelor's degree with courses related to the occupation.
    OR
    Experience/Education Combination.
    Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
    (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or
    (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.
  • English Language Proficiency. A candidate will not be appointed to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English.

Grade Determinations:
Health Technician (Telehealth Clinical), GS-5 (Entry Level)
Experience or Education.
None beyond the basic requirements.
Assignment. This is an entry level Health Technician (Telehealth Clinical) position. It is expected that the Health Technician (Telehealth Clinical) receive guidance from more experienced staff members and require frequent and direct supervision. Assignments associated with this position include, but are not limited to, schedule telehealth appointments using an electronic scheduling system; obtain and document patient history and pertinent clinical information in electronic medical records; prepares the telehealth room where the Health Technician (Telehealth Clinical) readies the equipment for examination, establishes video conferencing connection, makes introductions between patient site and provider site; monitors and maintains electronic schedule of rooms, patients, technologies, and presenters; administers the patient satisfaction survey; cleans and performs minor routine maintenance of assigned telehealth technology.

Health Technician (Telehealth Clinical), GS-6 (Full Performance Level)
Experience.
One year of experience equivalent to the next lower grade level
Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs:
(a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks.
(b) Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education.
(c) Ability to provide and receive guidance and technical direction.
(d) Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.
(e) Ability to read, interpret, and apply complex written instructions.
(f) Knowledge of general clinical policies and procedures in a healthcare environment.
(g) Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters.
Assignment. This is considered the full performance level for this assignment. The Health Technician (Telehealth Clinical) performs a full range of duties and is responsible for day-to-day operation of the Connected Care Services. Assignments at this level include, but are not limited to, screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care; communicating effectively with administrative and professional staff, and obtaining assistance for issues that may arise or backlogs that cannot be resolved in a timely manner. Responsible for performing imaging duties in accordance with VHA national telehealth guidelines such as: capture and transmission of clinical images and/or data, obtains consent as necessary, generates consults according to established procedures for each telehealth specialty, transmits images or clinical data to the electronic medical record, provides patient education regarding general anatomy, disease processes and prevention as appropriate, and takes appropriate action based on the providers' findings and recommendations. Responsible for facilitation of real-time Telehealth encounters by providing hands on assistance and reporting clinical observations under the direction of a licensed independent Practitioner or clinical specialist; schedules, confirms and coordinates Telehealth services between internal and external VA and non-VA sites; analyzes own work flow to determine potential problem areas and recommends corrective action to improve coordination between various units/facilities; has regular contact with the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues; responsible for conducting routine inventories and consistently tracking location/status of Telehealth technology located at assigned site; and communicates with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary.

References: VA Handbook 5005/96 Part II Appendix G50

Physical Requirements:
1. Lifting up to 45 lbs. (intermittently)
2. Carrying up to 45 lbs. (intermittently
3. Repeated bending
4. Straight Pulling up to 45 lbs.(intermittently)
5. Straight Pushing up to 45 lbs. (intermittently)
6. Stooping (intermittently
7. Squatting (intermittently)
8. Kneeling (occasionally)
9. Use of both arms
10. Use of both hands
11. Use of fingers
12. Overhead work; both arms (intermittently)
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Contact Information
Contact Name:
Company Name: Veterans Affairs, Veterans Health Administration
Phone Number:
Fax Number:
Contact Email:vhabhsjobs@va.gov
Website:http://www.ecentralmetrics.com/url/?u=515111022177%2D254&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D349566
Company Description:

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