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Job Title: Supervisory Medical Support Assistant
Company Name: Veterans Affairs, Veterans Health Administration
Location: Rapid City, SD
Position Type: Full Time
Post Date: 09/12/2018
Expire Date: 11/11/2018
Job Categories: Customer Service and Call Center, Finance/Economics, Healthcare, Other, Healthcare, Practitioner and Technician, Information Technology, Quality Control, Research & Development, Medical
Job Description
Supervisory Medical Support Assistant

The Supervisory Medical Support Assistant assigned to BHHCS VAMC is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurse practitioners, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. Incumbent is responsible for initiating and carrying out a wide range of administrative functions associated with providing the overall care and treatment for all veterans and non-veterans reporting to the Medical Center. Important interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community based programs. In addition to their routine functions, they often receive face-to-face and phone requests, orders with varying degrees of urgency, and equipment issues that need attention. This requires the ability to operate effectively under fast-paced and often changing conditions, and to utilize organizational skills by appropriately responding to and prioritizing work tasks. Incumbent is responsible for the day-to-day workload flow, assuring that workload is assessed and distributed among the MSAs. Incumbent keeps in contact with status of work in order to make necessary adjustments in accordance with established
priorities. Incumbent assures on-the-job training for any new MSA in accordance with established policies and procedures, assuring that all work units are covered. The incumbent will have thorough knowledge of the Medical Center policies, procedures and directives in order to provide guidance and interpretation to clinical staff and other MSAs. Maintains pertinent manuals in current status for reference purposes, participates in collection of data and preparation of reports for Quality Assurance monitors. Safeguarding patient health data is crucial to this position, and the incumbent must be familiar with governing regulations and procedures for insuring data is properly used and
stored. The incumbent is responsible for oversight, assuring all general administrative functions are completed according to standards.

Work Schedule: Monday-Friday, 7:15 am - 4:00 pm
Financial Disclosure Report: Not required


Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Experience/Education: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or one year above high school; or equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
  • Physical Requirements. See VA Directive and Handbook 5019
  • English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
?Preferred Experience: Significant experience working in a hospital or medical clinic.

Grade Determinations:
GS-08
Experience- One year of experience equivalent to the next lower grade level GS-7.
Assignment- Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.
3. Ability to provide briefings, orientations, staff development, and training.
4. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, dated June 7, 2012. Copy available in Human Resource Office.

Physical Requirements: The work is primarily sedentary. Typically, the employee sits comfortably to
do the work. However, there may be some walking, standing, bending, and carrying of light items such as
files, papers, books, and other small items.

None

To apply for this position, you must provide a complete Application Package which includes:

  • 10-2850C Application for Associated Health Occupations
  • Resume


VA Form 10-2850c Application for Associated Health Occupations can be found at: http://www.va.gov/vaforms/search_action.asp?FormNo=2850&tkey=&Action=Search. This form must be complete, signed and dated on both pages 3 and 4, and submitted with this application package in order to be considered.


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).

  • Cover Letter
  • DD-214
  • OF-306
  • 10-2850C Application for Associated Health Occupations
  • Other Veterans Document
  • Resume
  • SF-15
  • SF-50
  • Transcript


Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Qualifications & Requirements
Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Experience/Education: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or one year above high school; or equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
  • Physical Requirements. See VA Directive and Handbook 5019
  • English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
?Preferred Experience: Significant experience working in a hospital or medical clinic.

Grade Determinations:
GS-08
Experience- One year of experience equivalent to the next lower grade level GS-7.
Assignment- Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.
3. Ability to provide briefings, orientations, staff development, and training.
4. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, dated June 7, 2012. Copy available in Human Resource Office.

Physical Requirements: The work is primarily sedentary. Typically, the employee sits comfortably to
do the work. However, there may be some walking, standing, bending, and carrying of light items such as
files, papers, books, and other small items.
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Contact Information
Contact Name:
Company Name: Veterans Affairs, Veterans Health Administration
Phone Number:
Fax Number:
Contact Email:Carol.Best@va.gov
Website:http://www.ecentralmetrics.com/url/?u=426811022284%2D254&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D349489
Company Description:

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