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Job Title: Advanced Medical Support Assistant (Surgical Service)
Company Name: Veterans Affairs, Veterans Health Administration
Location: San Francisco, CA
Position Type: Full Time
Post Date: 09/12/2018
Expire Date: 11/11/2018
Job Categories: Agriculture, Forestry, & Fishing, Healthcare, Practitioner and Technician, Human Resources, Information Technology, Insurance, Medical, Writing/Authoring
Job Description
Advanced Medical Support Assistant (Surgical Service)
Work Schedule: Monday to Friday; 8:00am to 4:30pm

The incumbent serves as an Advanced Medical Support Assistant (AMSA) under Surgical Service at the San Francisco Veterans Affairs Medical Center. The AMSA will serve as a facilitator and administrative coordinator for a high-volume surgical sub-specialty which includes staff physicians, surgical residents and nursing staff. Duties are conducted under the direct supervision of the Section Chief of the assigned subspecialty & the Administrative Officer of Surgical Service. The incumbent will work closely with the chief/senior resident & may accompany the team on rounds and be present in the outpatient clinic. He/she extends the capability of the surgical residents by performing non-clinical duties which would otherwise need to be done by the physician staff. The MSA provides knowledge of all VAMC programs, policies, directives, resources, and processing requirements to his/her assigned surgical specialty team, thereby offering continuity of patient care to that specialty. Serves as a multi-skilled person dedicated to patient care management by promoting patient flow & administrative efficiency in both the inpatient and outpatient settings. The MSA will essentially be the "case coordinator" and follow patients from the beginning of their surgery to the post-operative appointments, making sure that any patient issues or problems may be multidisciplinary & are identified & resolved at the surgical subspecialty level.

The major duties & responsibilities include, but are not limited to:
  • Coordinates with the specialty team to review clinic utilization by using various reports in VISTA & tracking data from VSSC such as missed opportunities and no-shows.
  • Coordinating & scheduling surgical procedures & all other related appointments.
  • Participates in team huddles and team meetings to manage & plan patient care; setting priorities & deadlines, adjusting the flow & sequencing of the work to meet team & patient needs.
  • Assist with bed control and management of patient admissions & discharges, ensures discharge summaries & operative reports are dictated in accordance with established guidelines, makes sure residents sign/dictate reports on a daily basis, inputs electronic on-call schedules for assigned subspecialty every month & updates as needed.
  • Making decisions based on guidelines, precedents & regulations & performs duties in such a manner that only minimal supervision is required.
Basic Requirements:
  • U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
  • Education: One year above high school; OR
  • Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
  • English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
Grade Determination

GS-6:
One (1) year of experience equivalent to the next lower grade level (GS-5). This experience includes, but is not limited to:
  • Scheduling, canceling, re-scheduling patient's appointments and/or consults;
  • Entering no-show information; monitoring the electronic wait list;
  • Preparing for clinic visits;
  • Monitoring both inpatient and outpatient appointments for areas of responsibility;
  • Ensuring encounter forms are completed in order to obtain appropriate workload credit;
  • Verifying and updating demographics and insurance information;
  • Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
  • Performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
In addition to meeting the basic requirements and experience listed above, applicants must also demonstrate the following knowledge, skills, and abilities to qualify:
  1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels
  3. Advanced knowledge of the technical health care process as it relates to access to care.
  4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
  5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
  6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
References: VA Handbook 5005/53, Part II, Appendix G45, MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD, dated June 7, 2012. This can be found in the local Human Resources Office.

Physical Requirements: This position requires light lifting and carrying under 15 pounds; reaching above shoulders; use of fingers, and both hands and legs; walking and standing up to 4 hours daily; repeated bending up to 3 hours; hearing with aid permitted; working closely with others and/or alone; protracted or irregular hours; and unusual emotional strain.

None

To apply for this position, you must provide a complete Application Package which includes:
  • Resume (Required for ALL applicants)
  • Transcript(s) (copy of transcript if using education to qualify)
  • DD-214 (if applying as a Veteran)
  • Other Veterans Documents (if applicable - e.g., VBA Letter)
  • SF-15 (if Veteran claiming 10% or more compensable disability)
  • Non-Award SF-50 (VA and other Federal Agency Employees)
In addition to the above documents, applicants may also submit the following documents as applicable: Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Qualifications & Requirements
Basic Requirements:
  • U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
  • Education: One year above high school; OR
  • Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
  • English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
Grade Determination

GS-6:
One (1) year of experience equivalent to the next lower grade level (GS-5). This experience includes, but is not limited to:
  • Scheduling, canceling, re-scheduling patient's appointments and/or consults;
  • Entering no-show information; monitoring the electronic wait list;
  • Preparing for clinic visits;
  • Monitoring both inpatient and outpatient appointments for areas of responsibility;
  • Ensuring encounter forms are completed in order to obtain appropriate workload credit;
  • Verifying and updating demographics and insurance information;
  • Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
  • Performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
In addition to meeting the basic requirements and experience listed above, applicants must also demonstrate the following knowledge, skills, and abilities to qualify:
  1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels
  3. Advanced knowledge of the technical health care process as it relates to access to care.
  4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
  5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
  6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
References: VA Handbook 5005/53, Part II, Appendix G45, MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD, dated June 7, 2012. This can be found in the local Human Resources Office.

Physical Requirements: This position requires light lifting and carrying under 15 pounds; reaching above shoulders; use of fingers, and both hands and legs; walking and standing up to 4 hours daily; repeated bending up to 3 hours; hearing with aid permitted; working closely with others and/or alone; protracted or irregular hours; and unusual emotional strain.
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Contact Information
Contact Name:
Company Name: Veterans Affairs, Veterans Health Administration
Phone Number:
Fax Number:
Contact Email:V21SFCRecruitment@va.gov
Website:http://www.ecentralmetrics.com/url/?u=578611022629%2D254&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D348968
Company Description:

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