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Job Title: Manager, Customer Loyalty & Insights
Company Name: WALGREENS
Location: Chicago, IL United States
Position Type: Full Time
Post Date: 09/12/2018
Expire Date: 11/20/2018
Job Categories: Advertising/Marketing/Public Relations, Agriculture, Forestry, & Fishing, Computers, Software, Finance/Economics, Healthcare, Other, Retail/Wholesale, Sales, Counseling, Executive Management, Research & Development
Job Description
Manager, Customer Loyalty & Insights
Job Summary

Responsible for supporting integration of customer and market analytics into business processes. Outcomes of analysis work will guide decision-making at highest levels of the organization.

Job Responsibilities
  • Lead integration of customer and market analytics into business processes and decision-making, ensuring adoption of market and customer data / insights across the organization.
  • Lead thoughtful market and customer analysis projects, delivering to various cross-functional partners (Merchandising, Marketing, Operations, Finance etc…) and influencing at senior levels of the organization
  • Develop new analytical methods and use cases for market and customer data, scaling best practices to the broader organization
  • Manage relationships with third party research vendors (e.g. IRi). Guide training efforts, platform enhancements and best in class reporting to ensure strong ROI on POS, panel and loyalty card data assets.
  • Responsible for supporting integration of customer and market analytics into business processes. Outcomes of analysis work will guide decision-making at highest levels of the organization.
  • Manages the daily operational activities that develop and implement multiple components / processes for a specified section of work within Customer Loyalty & Insights. Manages a team responsible for developing and implementing protocols that comply with established policies, procedures and standards of the specified functional area. Outcomes managed have an impact on the specified area of responsibility.
  • May become actively involved, as required, to meet schedules and resolve problems highly complex in nature. May make recommended changes to strategy/roadmap for area of responsibility.
  • Develops protocols to support established standards. Manages the development and implementation of processes and /or tools. May oversee team(s) assigned to projects and manages the execution processes.
  • Collaborates and works cross-functionally to develop strategies to mitigate loss and/or optimize profitability. Shares information cross-functionally to improve workflow processes. Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes and relationships.
  • Continuously evaluates best practices, methodology and tools and seeks to improve deliverables in order to maintain alignment with business needs.
  • Reviews reports and metrics and identifies opportunities to grow and optimize specified area of responsibility. Analyzes the competitive marketplace for patterns and trends and makes recommendations for application of findings. Provides recommendations in creation and development of templates, methodologies, and presentations relating to strategies for area of responsibility.
  • May create and executes divisional projects based on strategic need. Utilizes project management skills to create client-focused deliverables, delegate work, execute project analysis, and deliver strategic results.
  • Provides guidance, direction, coaching, and counseling to a team of analysts. Allocates available resources to meet operating objectives. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.

As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.
  • Bachelor's Degree and at least 5 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis.
  • Experience establishing and maintaining relationships with individuals at all levels of the organization, including the executive level.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • At least 1 year of experience indirectly managing people, including hiring, developing, motivating, and directing people as they work.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).
  • Experience with syndicated market research data vendors (e.g. Nielsen, IRI) and analyzing syndicated market data (Point-of Sale data, Homescan Panel data)
  • Experience working with customer loyalty card data and customer data concepts (e.g. segmentation, profiling, switching analysis etc…).
  • Master's Degree OR MBA.
  • Experience directly managing people, including hiring, developing, motivating, and directing people as they work.
  • Experience planning, developing, and managing departmental expense and capital budgets.
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Company Name: WALGREENS
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