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Job Title: Escrow Operations Manager, Tax and Insurance
Company Name: CBRE
Location: Houston, TX
Position Type: Full Time
Post Date: 01/23/2020
Expire Date: 02/02/2020
Job Categories: Accounting/Auditing, Computers, Software, Finance/Economics, Financial Services, Human Resources, Information Technology, Insurance, Legal, Real Estate, Executive Management, Quality Control, Research & Development
Job Description
Escrow Operations Manager, Tax and Insurance

Responsible for the management of all core responsibilities related to escrow, tax and insurance operations. The functional responsibility includes: ensuring proper insurance coverage including monitoring of expirations, deficiencies and reviews. Real Estate tax processing and UCC filings, continuations and modifications.


Monitor insurance expirations, reviews and deficiency follow-up. Develop and monitor appropriate exception and status reports and follow-up to ensure Investor and loan level deadlines are met. Communicate with investors regarding problem issues.

Reviews and ensures status reports for property tax payments to ensure taxes are paid timely, accurately and prior to any economic loss date to avoid penalties.

Reviews UCC documentation and reports for new filings, continuance and modification requirement compliance and oversight.

Manages the non-escrow monitoring, escrow analysis, escrow shortages, exception reports, delinquent tax resolution processes.

Manages E&O (Errors and Omissions) corporate insurance programs.

Develops, maintains, updates, and communicates departmental procedures to ensure all activities are completed timely and accurately.

Business owner of proprietary applications; responsible for testing, implementing, business case logic, etc.

Manages applicable vendor relationships. Ensures service legal agreements are met and approves payments. Participates with legal on resolution of contractual issues and negotiations.

Reviews and approves appropriate escrow disbursement check and wire requests.

Manage off shore team to ensure completion of assigned properties in accordance with standard operating procedures.

Other duties as assigned.


Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree in Accounting, Finance, other business related curriculum from a four-year college or university required. Minimum of 5 years related experience with mortgage loan servicing in: loan operations, mortgage closings or other related areas of mortgage servicing. Experience in managing supervising or leading a team.




Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.


Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.


Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.


Proficient in Microsoft Office Suite Products including: Word, Excel, PowerPoint and Outlook. Must have the ability to work on computer database. Working knowledge of the McCracken Strategy loan servicing software is preferred. Experience in utilizing query tools and/or understanding general concepts in SQL queries. Must be able to read and comprehend loan document verbiage related to financial terms, loan triggers and covenants as well as understand the general loan closing process with standard servicing requirements.


Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

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Contact Information
Company Name: CBRE
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