Designed to complement CBRE’s occupier and landlord service offerings, the Host
mission is to create and scale people-led, technology-enabled services that
increase individual well-being, personal productivity and organizational
effectiveness. Put simply: our goal is to help people work smarter and delight
in doing it.
WHAT YOU DO:
In search of an enthusiastic, driven, and proven hospitality professional
to serve as a key member of our conference services team on client site in the
Portland area. The conference services team serves as the face of a broad and
scalable service model, interfacing across the organization, and integrating
with all other meeting & event services to ensure timely and seamless
delivery of amazing outcomes.
Not your average front of house, the conference services program is all about
supporting the varied world of events, responding to a wide variety of on-site
requests, and creatively exceeding expectations. The graceful hosts of a dynamic
environment, the conference services representatives will anticipate and tackle
challenges before they arise to elevate the ability of individuals to deliver
the experiences that move teams forward while bringing delight to the event
space so that it is continues to be the preferred destination.
CREATE GREAT IMPRESSIONS
Actively engage with all who enter and depart the conference centers with a
special emphasis on visitor care (including personal service to VIP and
Build relationships that enhance knowledge of employees and business (including
name-knowing and professional connection-making) to enhance professional
experience onsite. Tirelessly creating opportunities for you and others to find
enjoyment in the minor and major workplace moments.
Proactively communicating through multiple channels to bring information to
coworkers, vendors, and attendees before they have to ask. Communication and
diligent preparation for all events, working with partners and ensuring value,
impact, and mission alignment as well as execution without incident.
CREATE GREAT OUTCOMES
Actively responding to requests from the broader Meetings & Events team
through a variety of channels, including EBMS (Event Business Management
Software). Communicating with after-hours staff to help resolve any issues that
may arise, as appropriate.
Utilizing computer skills to create high quality graphic and text presentations
often under tight timeframes. Interpreting needs, producing effective
presentation layout, and organizing final documents.
Utilizing Outlook, Excel, Word, and PowerPoint to clarify, collaborate and
complete a broad range of requests for meeting and event related collateral.
Preparing special reports requiring the selection of relevant information from
a variety of sources.
Updating Event Orders to accurately reflect costs and charges incurred through
the process of meeting support requests as needed. Creating and updating
departmental invoices to track and communicate charges and costs.
Maintaining the welcome desk and equipment and reporting on materials needs and
requirements as established by CBRE leadership. Actively applying standards of
service to meet and exceed expectations and tirelessly seeking opportunities to
improve efficiencies and outcomes.
Making connections to support all who enter the workplace and tirelessly
seeking new ways to surpass employee expectations of how the workplace can
support them. Studied and intuitive anticipation of attendee and team needs, coupled
with a pro-active approach to supporting seamless experiences across both
internal and external platforms.
Building community from the inside out and proactively engaging with the
broader organization to make the workplace THE place for employees to connect
and grow. Keeping a finger on the pulse of the local culture and establishing
relationships with local hot-spots and vendors to provide information for a
broad range of visitors and employees.
No formal supervisory responsibilities in this position.
HS Diploma or GED required and a
minimum of 1 - 2 years of related work experience. Working in hospitality or a
similar service field for two years or more strongly preferred.
Partnering with facilities, food services, security, technology leaders, and
other service teams across the organization.
Exceeding expectations for high-profile events, including under pressure
proving that expectations are meant to be exceeded.
Exercising personal growth and leadership, written/verbal communication and
interpersonal skills. Stewarding financial resources and reporting on budgets,
Fueling curiosity towards the benefits of proven client outcomes. Seeking and
enjoying the best life has to offer you and all around you.
Using standard and advanced software systems and social media platforms
Physical Aspects of Position (include but are not limited to):
Frequent standing, walking, lifting, pushing, pulling packages weighing up to
Must have flexibility to work varied shifts that:
Range from 5:00AM to 12:00AM, Monday thru Sunday, schedule is released every
1. Complete at a satisfactory level all required and assigned HSE training
2. Follow all activity policies and procedures, including all HSE related
requirements at all times
3. Participate in all HSE related programs & activities as required,
including incident investigations, interviews, auditing and assessment, etc.
4. Report any condition which you feel could result in an accident or injury
and / or stop work if required