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Business Support Consultant 4 - Deposit and Credit Bureau Management Office (DCBMO)
Company: Wells Fargo
Location: Raleigh, NC
Employment Type: Full Time
Date Posted: 05/30/2020
Expire Date: 07/16/2020
Job Categories: Accounting/Auditing, Administrative and Support Services, Finance/Economics, Information Technology, Insurance, Legal, Military, Quality Control, Research & Development
Job Description
Business Support Consultant 4 - Deposit and Credit Bureau Management Office (DCBMO)
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. 
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. 

Deposit and Credit Bureau Management Office (DCBMO) is currently seeking several Business Support Consultants to join the newly created entity. This newly created group is responsible for the governance/oversight, standardized enterprise policy, centralized relationship management, consistent enterprise processes and procedures, integrated network of systems, quality control and customer experience related to all aspects of how Wells Fargo furnishes and uses consumer data to/from the CRAs.  Under the control of this office are the following functions; Furnishings, Disputes, Data Usage and Access, Vendor Relationships, Strategy and Integration and finally, Self-Assurance and Oversight.

The Business Support Consultant 4 positions consult with management and business partners on matters of significance regarding strategic approaches, effectiveness of support function, and business performance improvement opportunities
for the applicable business functions. Such consultation includes discussion of alternatives and implications. Utilizes thorough knowledge of the LOB's or business group's functional area or products to support and drive strategic initiatives for the business. Provides work direction to lower level staff. Leads support functions and/or operations/production oversight usually for a single Line of Business or for a significantly diverse and complex business group within a Line of Business. Functions supported may include: policy/procedure administration and adherence, systems/change initiatives, business continuity planning, legal and regulatory adherence, reporting and analysis, process improvement, quality management (example: may include QA program across multiple LOBs), MBO development, and communications.

This position is also responsible:

  • Developing, implementing and monitoring risk-based programs to identify, assess and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency. 
  • Evaluates the adequacy and effectiveness of policies, procedures, processes, systems and internal controls, analyzes
  • extremely complex business and/or system changes to determine impact.
  • Leads implementation of complex and strategic initiatives with high risk and complexity.
  • Will support the communication and collaboration with business heads, Legal, Audit and regulators regarding risk management of business-specific risk programs.

Locations: Preferred locations are Des Moines, IA, Chandler, AZ, Charlotte, NC, Raleigh, NC, or Fort Mill, SC, but will consider other locations within the Wells Fargo footprint on a case by case basis.

***Important Reminder When Applying: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. 

Required Qualifications

  • 8+ years of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning demonstrated through work or military experience

Desired Qualifications

  • Experience working with the Shared Risk Platform (SHRP)
  • Strong root cause analysis skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Strong time management skills and ability to meet deadlines
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Ability to articulate complex concepts in a clear manner
  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills

Other Desired Qualifications
  • Experience building programs and processes to support business governance
  • Control testing and/or control design experience
  • End to end issue management experience
  • Experience identifying process, procedural, system, and/or control deficiencies
  • Experience recommending remediation or corrective action plans
  • Experience evaluating or testing solutions to ensure gaps are remediated and sustainable
  • Future-thinking and the ability to think outside the box
  • Experience ensuring compliance with FCRA requirements

Job Expectations

  • Ability to travel up to 10% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Contact Information
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