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Advanced Medical Support Assistant
Company: Veterans Affairs, Veterans Health Administration
Location: Tucson, AZ
Employment Type: Full-Time
Date Posted: 10/27/2020
Expire Date: 12/16/2020
Job Categories: Agriculture, Forestry, & Fishing, Social Services, Healthcare, Practitioner and Technician, Information Technology, Insurance, Research & Development, Medical, Writing/Authoring
Job Description
Advanced Medical Support Assistant
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: (1) Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education: One year above high school; or (3) Experience/Education combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification: None English Language Proficiency: Must be proficient in spoken and written English. Grade Determinations: In addition to the basic requirements, to qualify for the GS-6 grade level requires a minimum of one (1) year experience at the next lower grade level (GS-5). Experience at the GS-5 level includes: Answering phones, greeting patients, relaying messages to appropriate staff in charge, canceling, and re-scheduling patient's appointments and/or consults, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines; entering no-show information, participating in huddles with other MSAs and /or clinic staff to determine the daily needs of the clinic; monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals; and determines appointment Type based on patient's eligibility or status (i.e., TRICARE, sharing agreements, research patient, VA employee, etc.) In addition, you must have experience which demonstrates the following knowledge, skills and abilities: Ability to communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VA Handbook 5005/117 Part II Appendix G45, Medical Support Assistant Qualification Standard The full performance level of this vacancy is GS-06. Physical Requirements: This work is partly sedentary and requires bending, walking, standing, and carrying or pulling of items weighing up to 25 pounds. May involve travel to and from the parent facility and satellite facilities as needed.
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