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Business Support Consultant 4, Exam & Assessment Mngmt
Company: Wells Fargo
Location: Wilmington, DE
Employment Type: Full Time
Date Posted: 01/20/2021
Expire Date: 03/16/2021
Job Categories: Accounting/Auditing, Banking, Finance/Economics, Financial Services, Information Technology, Insurance, Military, Retail/Wholesale, Purchasing, Quality Control, Research & Development
Job Description
Business Support Consultant 4, Exam & Assessment Mngmt
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo's Consumer Lending businesses empower millions of customers achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices as well as online and digital channels.

With the creation of the Cards, Retail and Merchant Services (CRMS) Business Excellence function, the Business Support Consultant 4 positions will be new individual contributor roles within the business responsible for centrally managing Audits, Exams, and Assessments functions across the team and supporting the CRMS leadership team.  

Specifically, these leaders will have responsibility for:

  • Oversee exam, audit, and assessment management strategy and process across LOB.
  • Implement and drive processes for managing multiple Enterprise Testing & Validation assessments, Audits, Risk Assessments, and Regulatory exams simultaneously.
  • Develop and maintain a calendar of exams, audits, and assessments across LOB.
  • Partner with Audit and Assessment teams to identify like efforts to streamline and reduce impact to business partners.
  • Establish and maintain a repository of evidence.
  • Develop and drive aggregated LOB exam status reporting.
  • Partner with BE Issues Management Team to open any new issues resulting from audits, assessments, and exams, and ensure a smooth transition.

Preferred locations listed on job posting. Other locations within the Wells Fargo footprint may be considered.

Required Qualifications

  • 8+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience

Desired Qualifications

  • 3+ years of audit, audit process, and audit plan management experience
  • Ability to articulate complex concepts in a clear manner
  • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
  • Ability to coordinate processes or projects and compile documentation
  • Ability to develop trending reporting and other internal reporting tools
  • Ability to effectively listen and elicit information
  • Ability to facilitate and lead meetings to reach conclusions, identify tasks, record actions, and achieve results
  • Ability to handle confidential material in a professional manner
  • Ability to interact with integrity and a high level of professionalism with all levels of team members and management
  • Ability to organize and manage multiple priorities
  • Ability to quickly establish credibility to build and maintain effective working relationships
  • Ability to represent the company/business units to internal and external auditors, RECOR, OCC, or other regulatory agencies
  • Ability to take on a high level of responsibility, initiative, and accountability
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
  • Excellent verbal, written, and interpersonal communication skills
  • Knowledge and understanding of credit card products, policies, and procedures
  • Exposure to Wells Fargo s Shared Risk Platform (SHRP)
  • Advanced SharePoint skills

Job Expectations

  • Ability to travel up to 10% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Contact Information
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