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Service Support Representative
Company: Thermo Fisher Scientific
Location: Asheville, NC
Employment Type: Full Time
Date Posted: 01/23/2021
Expire Date: 04/05/2021
Job Categories: Customer Service and Call Center, Internet/E-Commerce, Sales, Web Technology
Job Description
Service Support Representative
  • Adhere to Thermo Fisher Scientific protocols, consistencies and procedures.
  • Ensure that Thermo Fisher’s customer satisfaction objectives are met or exceeded.
  • Provide world-class level of customer service to existing and new customer base.
  • Interface closely with sales, service, and management to ensure customer satisfaction is maximized.
  • Effectively communicates and exchanges information among team members.
  • Manage orders from multiple sources (fax, phone, EDI, and web).
  • Validate orders for compliance and accuracy. Work with channel partner or direct customer to correct order discrepancies.
  • Follow up and resolve all open orders assigned.
  • Enter orders into Thermo Fisher system.
  • Assist customers requesting equipment service repair as received through incoming telephone calls and email.
  • Validate product warranty/contract/billable status.
  • Verify customer account information to assure proper billing and worksite; if incorrect, obtain required changes and communicates to Service Database Representative for installation move/correction.
  • Responsible for obtaining purchase order for billable service.
  • Ensure service orders are dispatched to trained FSE or ISO in accordance to Field Service FSE skillset Matrix and Region.
Contact Information
Company Name: Thermo Fisher Scientific
Website: https://thermofisher.contacthr.com/...
Company Description:

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