|Associate Application Specialist|
Location: Wood Dale, IL
Employment Type: Full Time
Date Posted: 05/11/2021
Expire Date: 06/10/2021
Job Categories: Computers, Software, Customer Service and Call Center, Information Technology, Internet/E-Commerce, Web Technology, Writing/Authoring
Associate Application Specialist|
Do you love to troubleshoot, take initiative and are metric driven? Videojet Technologies is always looking to build their Technical Customer Support Team!
This role is open so candidates can apply for pending/future roles.
This is designed to gather a talent pool for current or future open positions. It is a way for Videojet to build a network of qualified, interested candidates for a specific job function in order to expedite the hiring process when there is a need to fill that type of role. By applying to this requisition, you are expressing your interest for a particular job function within Videojet.
This position is responsible for providing direct technical and applications support for all Videojet products. Support will be provided primarily via phone during regular business hours, but will also include support via email. Daily activities include: Initial phone/email support for all technologies, comprehensive support for routine call types such as part numbers and documentation request, Case creation and Work Order generation. Secondary activities include: Technical writing to generate Field Service bulletins and Articles, Advanced training on products, Daily Visual Management participation and reporting, Occasional on-site training or support.
Education and/or Experience
BS in Electrical Engineering or related technical degree
AAS technical degree
3-5 years experience in Technical Support or Call Center environment preferred
Excellent written & verbal communication skills
Strong stand-alone troubleshooting ability
Able to work closely with others in a fast-paced team environment
Must be available for an on call shift from home once every 2 mo.
Knowledge and experience working with hand tools
Available between the hours of 7:00am-5:30pm depending on shift
(NABR) as one of the Best and Brightest Companies to Work For? While Videojet was one of the top 101 companies in a nationwide competition in 2017, Videojet was selected as one ofChicagos Best and Brightest Companies to Work Forin 2018 and received Elite recognition in the category of Employee Achievement and Recognition.
DREAMbig,ACHIEVEresults andREALIZEyour potential at Videojet.Imprint the WORLD!
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available here.