Quick Job Search
Keywords:
Company Name:
Job Type:
Location:
Job Seeker Tools
Latest Jobs
Job Seeker Tools
Your Saved Jobs
Build Your Professional Profile
Similar Jobs
WALGREENS
Customer Service Associate in Chicago, IL
WALGREENS
Customer Service Associate in Township of Downers Grove, IL
WALGREENS
Distribution Center Supervisor in Mount Vernon Township, IL
Wells Fargo
Strategy Consultant 3 in Chicago, IL
WALGREENS
Shift Lead in Bartlett, IL
WALGREENS
Summer Pharmacy Intern in Monticello Township, IL
Deloitte
SAP Middleware - Consultant in Chicago, IL
Featured Employers
Service Scheduling Lead
Company: Videojet
Location: Wood Dale, IL
Employment Type: Full Time
Date Posted: 04/22/2021
Expire Date: 05/22/2021
Job Categories: Biotechnology and Pharmaceutical, Healthcare, Practitioner and Technician, Manufacturing and Production, Research & Development, Medical, Environmental
Job Description
Service Scheduling Lead

Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. As the market share leader, we have operations in over 30 countries with 2600 employees worldwide. A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Videojet is the core of the $800 million Product Identification Platform. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at Videojet, gives you access to a robust career development process and challenging, stretch opportunities.

  • Videojet is seeking a Service Scheduling Lead to help partner customer requests for service with field personnel. As Service Scheduling Lead, you will be primarily responsible for driving team efficiencies around customer resolution, scheduling coordination, proactive scheduling (outbound), and escalation support. A successful candidate needs to be able to adapt in a fast paced environment and work with different levels of management as well as customer requests while balancing the coordination of different field service technicians.

  • KEY RESPONSIBILITIES:
  • Drive "Standard Work" and process adherence.
  • Partner with management to implement new processes
  • Drive Scheduling effectiveness utilizing Field Service Lightening (FSL) to enable Field Service team (CSEs) delivery of service in a timely manner to meet or exceed customer expectations and SLAs
  • Monitor Phone/Email/Case Queues to minimize both internal and external customer wait times
  • Develop and maintain an efficient workflow

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

Equal Opportunity Employer

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Accommodations

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 202-419-7762 or e-mail applyassistance@danaher.com to request accommodation.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available here.

Contact Information
Contact Name:
Company Name: Videojet
Phone Number:
Contact Email:
Website: https://jobs.danaher.com/global/en/...
Company Description:

Please visit our employer showcase!
Apply Now | Forward Job to a Friend | More Jobs From This Employer