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Featured Employers
Product Support Quality Analyst
Company: HEARST
Location: Dallas, TX
Employment Type: Full Time
Date Posted: 03/03/2021
Expire Date: 05/14/2021
Job Categories: Computers, Software, Information Technology, Research & Development, Development and Fund Raising
Job Description
Product Support Quality Analyst
The Opportunity

Homecare Homebase is searching for a Product Support Quality Analyst to assist our Product Support department in delivering clear and concise information related to product defects and feature gaps.


 

The Challenge

At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency.  As a Product Support Quality Analyst, you will play an essential role in the growth and development of Product Support personnel by analyzing inbound and outbound communications and work items against established quality standards.  You will also be involved in molding our overall Customer Satisfaction by identifying issues, reporting issues, and recommending changes or enhancements to processes or training materials to help guide behaviors, ensure technical accuracy, improve Product Support performance, and evaluate process deficiencies.  You will be responsible for:



  • Analyzing Problem records and cases , incidents, communications for accuracy and quality

  • Communicating quality trends in a confidential and professional manner

  • Tracking and reporting on team and departmental quality


 

What We're Looking For

Homecare Homebase’s mission is to empower exceptional care among all the clients we serve.  The Product Support Quality Analyst supports this mission by ensuring that the instruction given to internal constituents is accurate and presented in a way that mirrors Homecare Homebase’s standards of excellence. 


We are looking for a talented, passionate individual who has at least 2 years' experience and meets the following requirements:



  • Exceptional listening and analytical skills

  • Excellent time management skills

  • Strong attention to detail, the ability to follow precise procedures and guidelines

  • Ability to maintain confidentiality and professionalism

  • Ability to communicate effectively orally and through written correspondence


Education requirements: this career opportunity requires a bachelor's degree or an equivalent combination of some college and significant work experience.

  What You Can Expect from Us

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.


Our Team Members Also Enjoy


Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff.


A CEO who cares. CEO Scott Decker has continued mission to create a culture that cares- one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.


Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers a range of career opportunities to fit life's unique demands.


A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.  


 

About Homecare Homebase

Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization — from Intake to Discharge — to achieve transformative results.


 


Sound Like a Good Fit?  Please take a moment to apply for this position.


 


HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.

Contact Information
Contact Name:
Company Name: HEARST
Contact Email:
Website: https://eevd.fa.us6.oraclecloud.com...
Company Description:

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