|VP, Services Execution|
Location: Phoenix, AZ
Employment Type: Full Time
Date Posted: 10/09/2021
Expire Date: 12/29/2021
Job Categories: Advertising/Marketing/Public Relations, Customer Service and Call Center, Finance/Economics, Financial Services, Healthcare, Other, Hospitality/Tourism, Information Technology, Retail/Wholesale, Sales, Quality Control, Research & Development, Medical, Nonprofit and Volunteer Services, Energy / Utilities
VP, Services Execution|
About the Team
There are a lot of activities that happen in our stores, so we have 2 operations teams to make sure things run smoothly: Store Operations team and Services Operations team. Store Operations leads all operations in the core section of our stores including merchandise execution, process improvement, associate engagement, live pet care, and labor optimization. Our Services group leads all the efforts for Pet Grooming, PetsHotel, Doggie Day Camp and Pet Training. Both teams work hard to take care of our associates, pets, and pet parents while also working to grow this unique piece of our business.
About the Job
The Vice President of PetSmart’s Services Execution will report to the Senior Vice President of Services and will be accountable for leading PetSmart’s Grooming Salons, PetsHotels, Training Services and the Services Reservation Center (call center). This leader will develop overall operational strategies while demonstrating expertise and understanding of the evolving retail marketplace, market influencers and the competition.
The VP, Services Execution will be a forward-thinking strategic leader with the ability to grow new services concepts, as well as improve existing formats through experience, testing, and consumer analytics. To do so, the ideal candidate will need to lead cross-functional business needs with the VP/GMM of Services, Merchandising, Marketing, Store Operations, and Finance for business alignment and new initiatives.
This role will also be accountable for developing business and financial models, operational metrics and scorecard, incentive models and tools to assess costs, revenue and margin, and strategic implications of potential initiatives and other activities that will promote growth and customer retention. Sound business judgment and proven general management skills will be used daily to deliver innovation, leverage market opportunities, and maximize top and bottom-line growth.
Specific responsibilities will include:
PERSONAL ATTRIBUTES DESIRED:
The Vice President of Services Execution will have a high energy level and possess a real passion for Services excellence. This person will be a high achiever, capable of demonstrating well-developed communication skills coupled with a professional demeanor. This person will be highly collaborative and have the capacity to foster effective relationships both internally at the Phoenix Home Office, and externally. They should have a high degree of common sense and a proven work ethic. This person must be a creative, results-oriented leader with excellent strategic and critical thinking, planning, and analytical skills. Unquestionable integrity with a dedication to the principles of developing a high-performing, collaborative, team-based organization is mandatory. Exceptional financial and business acumen is essential.
Other attributes include:
A Bachelor’s or Advance degree is desired
About the Culture
Our home office offers outstanding amenities in a fun and rewarding workplace including: