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Senior Lead Analytics Consultant - Customer Excellence Data and Analytics (CEDA)
Location: Chandler, AZ
Employment Type: Full Time
Date Posted: 07/02/2022
Expire Date: 09/10/2022
Job Categories: Finance/Economics, Financial Services, Human Resources, Military, Executive Management, Quality Control
Job Description
Senior Lead Analytics Consultant - Customer Excellence Data and Analytics (CEDA)

About this role:

Wells Fargo is seeking a Senior Lead Analytics Consultant - Customer Excellence Data and Analytics (CEDA)

Preferred location(s) listed. Other locations within the Wells Fargo footprint may be considered. Relocation assistance is not available for this position.

In this role, you will:

  • Advise experienced leadership to develop or influence statistical modeling, analytical strategies, and advanced data visualization for complex business and technical needs
  • Lead the strategy and resolution of highly complex and unique challenges requiring analytical application of industry techniques, advance data from multiple sources, and mathematics behind data analysis across the enterprise, delivering solutions that are long-term, large-scale, and require vision, creativity, innovation, advanced analytical, and coordination of highly complex activities
  • Design and lead complex projects, analyses, and application of techniques across the enterprise
  • Provide vision, direction, and expertise to leadership on implementing innovative and significant business solutions that align to the enterprise
  • Engage with peers, managers risk, compliance, managers across the enterprise, and serve as an expert advisor to leadership team

Required Qualifications, US:

  • 7+ years of Analytics and Reporting, Financial Modeling, Statistics, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Ability to translate and summarize complex data into understandable, actionable information and recommendations
  • Text analytics / NLP experience
  • Hands-on experience building logistic models
  • Advanced SQL/SAS skills

Job Expectations:

  • Collect appropriate data for analysis by connecting to various data sources and platforms, combining structured and non-structured data
  • Compile and organize datasets to enable analytics, report building and ‘story telling' of customer experience
  • Develop hypotheses regarding trends and drivers of customer feedback; execute analytical process to support/disprove and organize output into a concise and effective presentation narrative with appropriate detail and visualizations
  • Lead analytical projects with solid organization and clear communication of objectives, tasks/path deliverables and timelines
  • Demonstrate exceptional quality and attention to detail in building and documenting data and analytics processes and execution of rigorous validation process to ensure high levels of confidence in findings and extrapolations.

As part of the Enterprise Customer Excellence (ECE) organization, the Customer Excellence Data and Analytics (CEDA) team provides analytical capabilities and insights with regard to high risk and regulatory related concerns. This role will be focused on developing analytics to identify, measure and improve customer experience and/or reduce risk in relation to these high risk and/or regulatory concerns.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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