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Senior Control Management Specialist - CSBB
Company: WELLS FARGO BANK
Location: Chandler, AZ
Employment Type: Full Time
Date Posted: 07/02/2022
Expire Date: 08/29/2022
Job Categories: Banking, Consulting Services, Finance/Economics, Financial Services, Human Resources, Information Technology, Military, Sales, Research & Development
Job Description
Senior Control Management Specialist - CSBB

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking Senior Control Management Specialists to join the Small Business Banking Control Team supporting: Small Business Change Management, Small Business Operational Excellence (Performance and Quality), Small Business Growth & Strategy/Business Development, or Small Business Operations.

The Small Business Banking Control team is responsible for partnering with the business to identify, assess, manage and mitigate current and emerging risk exposures associated with their processes. Leveraging robust risk management acumen, we support the business in designing and implementing risk mitigation strategies, business processes and controls that mitigate/manage risks to an acceptable level while also caring for the customer experience.  Key responsibilities include:

   • Engage in business process and control design and assessment. Identify and partner with process owners and Operational Excellence partners to address gaps.

  • Consult with business leaders to effectively manage change, execute control monitoring, report findings and develop business cases to influence management on the need for control implementation or modification to mitigate risk.

  • Engage in Issue Management activities, participate in root cause analysis, and evaluate timing and appropriateness of proposed corrective actions.

  • Monitor, measure, evaluate, and report on the impact of decisions and controls to the relevant business group or functional area

  • Evaluate the quality of design and performance of monitoring activities.

You must proactively engage with business process owners and stakeholders to understand risks associated with various business processes and strategic initiatives, to evaluate effectiveness of controls , and to engage in designing/developing/augmenting business controls, while keeping small business customers and the bankers who develop and manage customer relationships at the center of focus.  To be effective, you must demonstrate the ability to build solid relationships with key business partners, communicate skillfully, and provide credible challenge to partners and management in a compelling manner.


In this role, you will:

  • Participate in identifying, assessing, managing, and mitigating current and emerging risk exposures within Control Management functional area
  • Provide risk management consulting to support the business in designing and implementing risk mitigation strategies, business processes, and business controls
  • Monitor moderately complex business specific programs and provide risk management consulting to support the business in designing and implementing risk mitigation strategies
  • Monitor, measure, evaluate, and report on the impact of decisions and controls to the relevant business group or functional area
  • Provide guidance to business groups on the development, implementation, and monitoring of business specific programs to identify, assess, and mitigate risk
  • Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations


Required Qualifications, US:

  • 4+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • Experience or participation in Risk & Control Self-Assessment (RCSA) methodologies
  • Experience with issue management activities including root cause analysis and corrective action planning and monitoring
  • Experience with process mapping, risk and control assessments to identify and evaluate exposures and potential risks
  • Familiarity with key small business regulations
  • Experience with product management change activities and/or product risk assessments
  • Experience in understanding and documenting unfamiliar processes in order to identify key risks, identify and evaluate controls and provide consulting to remediate control deficiencies.
  • Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions
  • Strong understanding of policies, procedures, and programs to ensure appropriate and effective risk mitigation controls are in place.
  • Ability to develop partnerships and collaborate with other business and functional areas
  • Ability to work independently in a virtual team environment where other team members, team management, and business partners are in multiple locations.
  • Experience in/with business relationship management, business development, product management
  • Ability to take on a high level of responsibility, initiative, and accountability
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
  • Microsoft Visio experience
  • A BS/BA degree or higher


Job Expectations:

  • Ability to travel up to 5% of the time

Office Locations:

  • 301 S Tryon St CHARLOTTE, NC 28282
  • 11601 N Black Canyon Hwy PHOENIX, AZ 85029
  • 2700 S Price Rd,  Bldg A, CHANDLER, AZ 85286
  • 300 HIGHWAY 169 S MINNEAPOLIS, MN 55426
  • 240 Peachtree Street NW ATLANTA, GA 30303
  • 7001 Westown Pkwy WEST DES MOINES, IA 50266
  • 4101 Wiseman Blvd Bldg 108, SAN ANTONIO, TX
  • 1100 Corporate Center Dr Lot B, RALEIGH, NC
  • 299 S Main St, SALT LAKE CITY, UT

Please Note: The selected candidate must be located in one of the listed work locations and be able to work 3 or more days in office per week.

Salary Range:

$84,000-149,000 base annual salary. Salary will be dependent on experience.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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