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Featured Employers
Senior Director - Risk Operations Center
Company: Visa
Location: Ashburn, VA
Employment Type: Full Time
Date Posted: 01/25/2023
Expire Date: 03/26/2023
Job Categories: Information Technology, Law Enforcement, and Security, Quality Control, Research & Development, Writing/Authoring
Job Description
Senior Director - Risk Operations Center

The Senior Director – Risk Operations Center is a high-visibility, hands-on role that is responsible for the management, support, and expansion of the Risk Operations Center (ROC) team within the Global Risk organization at Visa. The ROC is a global team made up of cyber and fraud experts that are responsible for providing 24x7 real-time monitoring of the Visa ecosystem’s security posture as it relates to payment transactions processed across its network. This team is also responsible for incident identification, documentation, mitigation and tracking for key Visa payment use cases. This. The Sr. Director is responsible for all aspects of leading and managing geographically disperse teams – overseeing a fast-paced team of cyber and fraud experts that identifies, analyzes, and disrupts attacks targeting the global payment ecosystem. This position reports to the Vice President, Global Fraud Services, within the Global Risk organization.

  • Oversee the analysis and escalation process for complex and/or high severity fraud threats or incidents and ensure appropriate handling and investigation of fraud alerts/threats across Visa’s alerting platforms
  • Provide the strategy and operational playbooks for optimizing day-to-day activities of Visa’s global Risk Operations Center, ensuring that all identified events are promptly validated and thoroughly investigated and actioned
  • Provides advice and guidance on the response action plans for payment fraud risk events and incidents based on incident type and severity
  • Serve as primary escalation point between the Risk Operations Center, the leadership team, and cross-functional teams within Global Risk and across the Visa organization
  • Assess impact accurately of a critical/major incident and author communication for distribution to executive audience within established time expectations
  • Ensure the delivery of ROC services and capabilities to select clients on a commercial basis meets expectations and agreed upon milestones  
  • Partner with the Technology team and other security vendors in developing and refining the ROC’s alert ingestion platform and its correlation rules and blocking mechanisms, including the development of new use cases for alert management  
  • Serve as a Global Risk Subject Matter Expert on various Visa fraud alerting platforms
  • Ensure high performance through emphasis on recruiting talent individuals, coaching/mentoring to achieve full potential, and establishing performance metrics to gauge impact/progress
  • Collaborate with Visa’s intelligence team to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders.
  • Provide and oversee technical analysis support to the Global Risk organization to protect the payment ecosystem.
  • Identify and recommend process improvements, system enhancements, and procedural changes to increase operational efficiencies and data quality

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