Provide advanced operational and administrative support for a complex Business Unit. Coordinate the administrative and program operations of the department, to include: reviewing and researching data; developing reports and recommendations; coordinating budgets; maintaining documentation; and supporting departmental customers.

Primary Functions:

• Collect, verify, and maintain a variety of departmental program performance, operational, budget, and financial data; 
• Review and research data results, provide recommendations, and prepare related reports for management and/or external entities; provide specialized financial, statistical, and/or technical analysis/reports;
• Participate in forecasting the departments operational activities and work volumes;
• Provide related research, recommendations, and/or scheduling of employees and resources;
• Coordinate the development and/or maintenance of departmental and/or operational budgets; 
• Identify and research budget and financial variances;
• Lead a variety of departmental programs, projects, and activities; respond to internal/external program customers to identify needs and resolve issues; act as a resource for other departments;
• Lead and/or guide other support employees within the department;
• Identify and research gaps in departmental programs; identify opportunities and recommend and/or implement improvements;
• Research and recommend new technologies, programs, and procedures;
• Maintain and review departmental contracts, documents, policies, and manuals; help to ensure compliance with related regulations and agreements;
• Participate in coordinating departmental administrative activities, to include, but not limited to: creating purchase orders; approving invoices; coordinating events; and supporting employee management activities;
• Train staff on programs, procedures, budgeting, and/or department operations;
• Support operational software and technical applications related to the department;
• Perform other duties as assigned.

• Thorough knowledge of all, but not limited to, the following:

• Enterprise resource planning (ERP) software (JD Edwards EnterpriseOne) and specialty software programs used to assemble business operations data in the functional area of assignment (billing, budget, accounting, workforce management, etc.);
• Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws;

• Strong written, oral, and interpersonal communications skills;
• Analyze business operations and financial data, identify problems/opportunities, interpret policies, and propose solutions;
• Able to prioritize and coordinate multiple projects to meet deadlines;
• Able to lead projects/processes and provide related guidance and training to other employees;
• Understand and apply technical and regulatory knowledge in the functional area of assignment;
• Develop a variety reports, documents, manuals, and guides for the functional area of assignment;
• Ability to understand and apply governmental accounting practices in the maintenance of financial records;
• Ability to make arithmetic computations using whole numbers, fractions and decimals; compute rates, ratios and percentages;
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

Education/ Certification/ Years of Experience Requirements:

• Bachelors degree in Finance, Accounting, Business Administration, Economics or other field related to the area of assignment from an accredited university or college. Two (2) years of additional experience (as described below) may replace each year short of the education requirement.
• Minimum of four (4) years of providing support to business operations, to include one or more of the following responsibilities:

• Leading projects, programs, and/or teams,
• Budget/accounting coordination,
• Financial data research,
• Developing operational reports, and/or
• Analysis of business operations

• Utility experience, preferred;
• Additional experience in the functional area of assignment may be preferred

Working Conditions:

This job is absent of disagreeable conditions.

Physical Requirements:

This job consists of constant or very frequent speaking, hearing, reading, writing, typing, sitting, and repetitive motions. This job may occasionally consist of driving a company vehicle, reaching over head, and climbing (ladders, stairs, hills, etc.).