Hospitality/Tourism Healthcare, Other Healthcare, Practitioner and Technician Science Medical
Benefits:
Location:
PALO ALTO, CA
Relocation:
Job Description:
1.0 FTE Full time Day - 08 Hour R2653305 Hybrid 148480001 SBC Information Services Allied Health PALO ALTO, 3373 Hillview Ave, California
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Day - 08 Hour (United States of America)This is a Stanford Blood Center job.
A Brief Overview The SBC Clinical Systems Analyst supports core functions of the blood industry and HLA applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a good understanding of Lab Information Systems, system interfaces, lab operations, with blood and/or HLA operations and workflow.
Locations Stanford Blood Center
What you will do
Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
Perform daily monitoring of applications in production use
Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
Modify tables/master files, make additions and changes under the direction of senior team members
Implement changes using documented procedures that are compliant with department's policies and procedures
Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution
Work with and mentor junior staff members to document workflows
Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications
Participate in team and cross-team meetings and maintain appropriate meeting records
Education Qualifications
Bachelor's degree in Information Technology, Computer Science, or a directly related field from an accredited college or university OR a minimum of 5 years of directly related work experience. Required
Experience Qualifications
3 or more years of progressively responsible and directly related work experience Required
Required Knowledge, Skills and Abilities
Mid-level Microsoft Office skills
Ability to diagnose and resolve routine technology problems
Ability and desire to learn to resolve specialized and advanced technology problems
Ability to establish a set of tasks and activities associated with an intended outcome and timeline
Ability to take action consistent with available facts, constraints, and anticipated consequences
Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
Ability to develop new skills and teach others
Ability to collaborate and build consensus with stakeholders
Ability to understand and adhere to operational standards, policies, and procedures
Ability to identify risks and issues
Ability to develop solutions for new and unfamiliar challenges
Ability to analyze data, draw conclusions and interpret results
Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
Knowledge of current issues and trends in blood and/or HLA industry and clinical operations
Knowledge of BECS and/or LIS as well as other information systems, clinical software, and computer applications used in a testing lab environment
Physical Demands and Work Conditions
Physical Demands
Frequent Sitting.
Occasional Walking.
Occasional Standing.
Occasional Bending.
Occasional Squatting.
Occasional Kneeling.
Constant Hand Use.
Constant Repetitive Motion Hand Use. keyboarding
Occasional Grasping.
Occasional Pushing and Pulling.
Occasional Reaching (above shoulder level).
Lifting
Occasional lifting of 0 - 10 lbs. 1 to 5 in height
Seldom lifting of 11 - 20 lbs. 1 to 5 in height
lifting of 21 - 30 lbs. 0 to 0 in height
lifting of 31 - 40 lbs. 0 to 0 in height
lifting of 40+ lbs. 0 to 0 in height
Carrying
Occasional lifting of 0 - 10 lbs. 1 to 20 in height
Seldom lifting of 11 - 20 lbs. 1 to 20 in height
lifting of 21 - 30 lbs. 0 to 0 in height
lifting of 31 - 40 lbs. 0 to 0 in height
lifting of 40+ lbs. 0 to 0 in height
Working Environment
Occasional Working around equipment and machinery.
Blood Borne Pathogens
Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family's perspective:
Know Me: Anticipate my needs and status to deliver effective care
Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $55.85 - $74.00 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
