Customer Service and Call Center Advertising/Marketing/Public Relations Broadcasting/Communications Information Technology
Benefits:
Location:
Chicago, IL
Relocation:
Job Description:
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
At Motorola Solutions, we create the technology that keeps communities safe. From 9-1-1 call handling to AI-powered video security and land mobile radio, our solutions are mission-critical. We are looking for a strategic and analytical Customer Journey Manager Intern to support the mapping, optimization, and scaling of our end-to-end customer experience.
Job Description
As a Customer Journey & Lifecycle Intern, you will play a hands-on role in visualizing the path our customers take from their first day of onboarding to their long-term renewal. Working directly under the Senior Manager of Customer Journey, you will use our pre-defined mapping frameworks to document touchpoints, identify engagement gaps, and help build a world-class digital experience for our software users.
This is an ideal role for a student or recent graduate interested in SaaS (Software as a Service), User Experience (UX), and Data-Driven Marketing.
Key Responsibilities:
Journey Map Visualization: Translate high-level strategies into detailed visual maps. You will follow our established frameworks to document the Onboarding, Expansion, and Renewal phases.
Cross-Functional Coordination: Shadow meetings with Product, Marketing, Content, and Customer Success teams to help document "content needs" and track the progress of new journey initiatives.
Gap Identification: Perform "walk-throughs" of the customer experience to find "dead zones" where communication might be missing or confusing.
Preferred Qualifications:
Visual Communication & Design: Ability to translate complex processes into clear, professional diagrams and flowcharts (or a strong desire to learn process mapping techniques).
Tech Savvy: Familiarity with SaaS products; an interest in how automation tools (like HubSpot or Gainsight) influence user behavior.
Communication: Strong written skills with the ability to explain "why" a certain step in a journey is important for the customer.
Basic Requirements
Required Skills:
Currently pursuing a degree in Marketing, Communications, or UX Design with a graduation date on or after Dec 1, 2026.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
#LI-JM3
#LI-REMOTE
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Intern
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Company Description:
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
