Customer Service Associate - Temporary in Rochester, NY
Stockroom and Inventory Associate
Company: Thermo Fisher Scientific Location: Pearl River, NY Employment Type: Full Time Date Posted: 10/17/2020 Expire Date: 12/02/2020 Job Categories:
Accounting/Auditing, Arts, Entertainment, and Media, Computers, Software, Customer Service and Call Center, Information Technology, Executive Management, Research & Development
Stockroom and Inventory Associate
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Location/Division Specific Information:
Unity(tm) Lab Services is a business segment that supports the Customer Channels Group, which provides critical outsourced on-site services at customer locations.
This position is located in Pearl River, NY.
How will you make an impact:
This position is focused on service delivery excellence for UnityTM Lab Services. Specific activities relative to the job function could include: inventory management, order management, chemical management, glassware washing, material handling, and media preparation. This position will utilize the functionality of systems and applications relevant to the job function, such as: RIMS, chemical management software, procurement applications, and the Microsoft Office suite of programs.
What will you do?
Follows well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Manager (and Team Lead) regarding daily duties.
Makes decisions and utilizes available resources to meet customer requirements, independently.
Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.
Communicates with supervisor any customer issues or potential problems.
Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.
Stockroom / POU management, dispensing of product, and direction / coordination of affiliated stockroom activities.
Perform on-site program replenishments and disbursements.
Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
Remove cardboard and trash as needed (detrashing).
Deliver direct shipment orders to end users.
Moving product between buildings using carts, forklift, and or truck
Perform order entry, order expediting, customer service call resolution, return goods authorization, processing of backorders.
Facilitate vendor and customer interaction, problem resolution, executing 3rd party & agent buys.
Receive, register and track all chemical containers throughout the facility.
Perform routine audits of chemical inventory database.
How will you get here?
High school diploma/GED required
Knowledge, Skills and Abilities
Must be able to read, write and speak English fluently.
Displays a high level of confidentiality for both customer and Fisher.
Must maintain Thermo Fisher Scientifics’ Four-I Values.
Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times.
Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.
Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.
Must possess the organizational skills to multi-task and meet deadlines as needed.
Must be able to use a computer and possess intermediate skills in Microsoft Office suite of software.
Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments
May be required to work independently within customer location
Extensive walking/standing may be required for 75-85% of the day
May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc)
Must possess motor skills appropriate to the task
Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.
May be able to use material handling equipment such as push carts and pallet jacks
Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves
Some areas require steel toe shoes, bump hats and/or safety glasses
Must be able to work hours required to get the job done
At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.